Dedicated professional with a background in employment services and recreation, combining expertise in facilitating career development with a passion for promoting recreational activities. Proven ability to deliver exceptional client service, manage programs, and foster inclusive environments. Skilled in coordinating activities, managing operations, and leveraging strong interpersonal skills to support organizational goals.
Managed the day-to-day operations of the National Dislocated Workers Grant program, ensuring compliance with applicable policies and regulations. Recruited program participants through activities such as referral resources and community events. Planned and coordinated services for participants who were long-term unemployed or economically disadvantaged. Completed intake and orientation for individuals accepted for services. Completed WIOA (Workforce Innovation & Opportunity Act) application, enrollment, and eligibility paperwork. Inputted WIOA applications, enrollments, goals, case notes, exit summaries, and supportive service information into CalJobs database system. Assisted participants with onboarding/orientation activities as needed. Prepared participants for employment through one-on-one meetings, resume building, mock interviews, etc. Maintained documentation related to participant participation, including timesheets, performance evaluations, and pay stubs for participants in work experience. Maintained all documentation on assigned cases, including up-to-date case notes, updated required databases, completed required reports, and assembled documentation for billing.
Managed high-volume invoice processing independently, ensuring efficiency and accuracy. Conducted monthly reconciliation of statements and transactions to maintain up-to-date records, prioritizing meticulous attention to detail. Collaborated closely with department personnel to generate precise and timely invoices. Generated daily sales projection reports to facilitate strategic decision-making. Initiated frequent outbound communications with vendors.
Organized, led, and cultivated enthusiasm for diverse recreational activities. Enforced facility rules and regulations to ensure a safe and orderly environment. Monitored participant activities and addressed behavioral issues promptly. Managed daily operations of recreational facilities, including phone inquiries, activity registrations, and adeptly resolving conflicts as they arose.
Supported various departments by conducting routine research, investigations, and special projects. Conducted data entry tasks by inputting activities into online registration software. Assisted different departments with daily operations, including generating content for the company website, maintaining front desk filing systems, and aiding coordinators in developing seasonal activity guides. Represented the Parks District at street fairs, Art Festivals, and other community events, managing setup and teardown activities and disseminating informational materials to promote community engagement.