Devin Jones
Flagship Store Manager
Paducah,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores. Revitalizes operations and adapts to changing market conditions. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Flagship Store Manager
Prime Communications AT&T
Marion , IL
08.2021 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
Assistant Store Manager
Prime Communications AT&T
Mayfield , KY
03.2021 - 08.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Retail Sales Associate
Prime Communications AT&T
Murray , KY
07.2020 - 07.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked with loss prevention in monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
Mayfield High School
Mayfield, KY 08.2007 - 05.2011
Skills
Relationship building and management
Order management
Team leadership and coaching
Customer Relations
Operations
POS systems
Team Building
Sales expertise
Training and mentoring
Hourly shift management
Staff Management
Staff training and development
Timeline
Flagship Store Manager
Prime Communications AT&T
08.2021 - Current
Assistant Store Manager
Prime Communications AT&T
03.2021 - 08.2021
Retail Sales Associate
Prime Communications AT&T
07.2020 - 07.2021
High School Diploma -
Mayfield High School
08.2007 - 05.2011