Meagan Herrera
Lombard,IL
Summary
Dynamic leader with a proven track record at Lixil Americas, adept in project management and innovation management. Excelled in enhancing team productivity and client satisfaction through strategic planning and effective communication. Skilled in Salesforce CRM, fostering robust customer relationships. Achieved significant operational efficiencies, demonstrating exceptional problem-solving and teamwork abilities.
Overview
2018
2018
years of professional experience
Work History
Solutions Lead
Lixil Americas
- Improved team performance and productivity by providing consistent guidance, mentorship, and professional development opportunities.
- Mitigated risks associated with complex projects through diligent planning, monitoring, and proactive issue resolution.
- Established clear performance metrics for project teams, fostering accountability and enabling data-driven decision-making processes.
- Optimized resource allocation across multiple projects to ensure proper staffing levels while minimizing overhead costs.
- Reduced operational costs with the implementation of cost-effective strategies and resource optimization techniques.
- Championed continuous improvement efforts by encouraging team members to share ideas, challenges, and best practices openly and without fear of retribution.
- Enhanced customer retention rates through the establishment of strong relationships and continuous communication channels.
- Utilized cutting-edge technology platforms throughout project lifecycles for improved collaboration, documentation management, and overall efficiency gains.
- Delivered exceptional client service by prioritizing open communication channels, promptly addressing concerns or issues, and providing regular status updates throughout project lifecycles.
- Developed comprehensive training programs for new hires to ensure rapid onboarding and integration into the team.
- Led the successful execution of high-profile projects, effectively managing timelines, budgets, and stakeholder expectations.
- Increased client satisfaction by developing customized, innovative solutions tailored to their specific needs.
- Managed diverse projects and resolved complex issues to support timely completion.
Finance Manager
Volvo of Lisle
01.2002 - 01.2018
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Education
Diploma -
Glenbard East High School
Lombard, IL06.2002
Skills
- Customer support
- Software implementation
- Business analysis
- Innovation management
- Sales enablement
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Opening and closing procedures
- Quality assurance
- Project management
- Product demonstration
- Recommending products
- SAP
- Updating software
- Salesforce CRM experience
- Custom solution design
- Software troubleshooting
- Consumer feedback inquiry
- Technical documentation writing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Task prioritization
- Department management
- Performance metrics
- Operational reporting
- Analytical skills
Timeline
Finance Manager
Volvo of Lisle
01.2002 - 01.2018
Solutions Lead
Lixil Americas
Diploma -
Glenbard East High School
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