Meagan Hill
Upper Sandusky,OH
Summary
Driven by a results-focused approach, I enhanced patient satisfaction and streamlined operations at Wyandot Memorial Hospital, demonstrating exceptional teamwork and collaboration. Skilled in patient confidentiality and emergency protocols, I significantly contributed to a safer, more efficient emergency department, leveraging my office administration abilities to support healthcare excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Department Clerk
Wyandot Memorial Hospital
07.2022 - Current
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all emergency department patients.
- Expedited emergency department flow by promptly triaging patients and assigning them to appropriate medical staff.
- Participated in regular training sessions to stay updated on changing policies, procedures, and industry best practices.
- Facilitated seamless transitions from the emergency department to inpatient units or discharge locations through thorough documentation and communication efforts.
- Developed positive relationships with colleagues across various departments resulting in enhanced collaboration within the hospital system.
- Enhanced patient satisfaction by efficiently managing check-in and registration processes.
- Contributed to a safe environment by monitoring visitor access and maintaining strict confidentiality of patient information.
- Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon admission.
- Ensured a well-organized emergency department, maintaining up-to-date records and files for all patients.
Patient Care Technician, Emergency Department
Wyandot Memorial Hospital
10.2020 - Current
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Increased accuracy in documentation by maintaining thorough patient records reflecting interventions provided and outcomes observed.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
- Conducted hourly rounding on assigned patients for consistent assessment of well-being or changes in condition requiring intervention or escalation to nursing staff.
- Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
- Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
- Improved patient satisfaction with timely and accurate communication regarding procedures and updates.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Hairdresser
Calina's Inc.
02.2015 - 03.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Education
Technical Certification - Cosmetology
Florida Panhandle Technical College
Chipley, FL06.2015
High School Diploma -
Chipley High School
Chipley, FL05.2011
Skills
Basic Life Support
Patient confidentiality
Office Administration
Scheduling appointments
Insurance Verification
Healthcare regulations
HIPAA Compliance
Patient Registration
Emergency protocols
Medical Records Management
Teamwork and Collaboration
Attention to Detail
Accomplishments
- Achieved the Tulip Award by completing day to day task with accuracy and efficiency, encouraging coworkers and providing exceptional patient care
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Emergency Department Clerk
Wyandot Memorial Hospital
07.2022 - Current
Patient Care Technician, Emergency Department
Wyandot Memorial Hospital
10.2020 - Current
Hairdresser
Calina's Inc.
02.2015 - 03.2020
Technical Certification - Cosmetology
Florida Panhandle Technical College
High School Diploma -
Chipley High School
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