Meagan Hipp
Altoona
Summary
Dynamic professional with a proven track record in delivering exceptional customer service. Expertise in problem-solving and active listening, fostering positive relationships while efficiently addressing diverse customer needs. Strong organizational and communication skills, complemented by proficient typing abilities (72 wpm) and a focus on detail and process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Off-Site Host
Naventure
Silver Springs
05.2025 - Current
- Educated guests on grounds, activities, wildlife, and environmental features.
- Organized and maintained kayak launch station for optimal functionality.
- Performed daily trash and micro-trash collection to uphold cleanliness standards.
- Sanitized dressing rooms and portable restroom stations to ensure hygienic conditions.
- Conducted inspections of coolers for compliance with restrictions on items.
US Rater
TELUS International (U.S.) Corp (TELUS)
06.2024 - 05.2025
- Evaluated online search results to enhance overall content quality.
- Analyzed and rated content relevance to search terms, ensuring adherence to grammar and tone standards.
- Reviewed web content for cultural appropriateness using both PC and smartphone.
- Maintained compliance with company policies regarding service standards and procedures.
- Managed task completion within estimated timeframes for efficiency.
At Your Service Representative
Macy’s
Ocala
10.2021 - 06.2024
- Delivered exceptional customer service by employing active listening and strong problem-solving skills.
- Adhered to company policies to uphold service standards and regulations.
- Resolved customer inquiries and complaints promptly while maintaining professionalism and empathy.
- Cultivated positive relationships with customers to enhance satisfaction and loyalty.
- Processed various transactions, including returns, card payments, cash payments, order pickups, and package tracking.
- Conducted training for new employees, explaining company policies and evaluating performance readiness.
Customer Service Associate/Cashier
Walgreens
The Villages
10.2020 - 10.2021
- Expressed warm greetings to customers upon entry and thanked them for visiting.
- Handled cash transactions with precision, ensuring correct change delivery.
- Upheld cleanliness standards in work area, including floors, counters, and shelves.
- Utilized store layout knowledge to assist customers in locating hard-to-find items.
- Maintained restrooms.
Administrative Assistant
PraiseWorld3D
Wildwood
03.2019 - 05.2021
- Delivered comprehensive administrative support to management staff, scheduling meetings and preparing agendas.
- Maintained organized files while ensuring confidentiality of sensitive information.
- Responded promptly to patron requests, directing inquiries to appropriate personnel.
- Assisted in creating presentations using Microsoft Office applications including Word, Excel, and PowerPoint.
- Processed incoming mail, distributing it to relevant departments efficiently.
- Cultivated professional relationships with company associates and external vendors.
- Proofread documents for grammatical accuracy prior to submission.
- Provided technical support during beta testing phases of product launches.
Peer Recovery Specialist
LifeStream Behavioral Center
Ocala
04.2020 - 10.2020
- Collaborated with multidisciplinary teams to prioritize client safety and well-being.
- Monitored client adherence to treatment plans and attended therapy appointments.
- Developed and facilitated group sessions on relapse prevention, anger management, stress reduction, and life skills.
- Educated clients on benefits such as food stamps, housing assistance, and employment opportunities.
- Engaged in outreach activities, collaborating with local law enforcement during patient overdoses and community events.
- Managed emergency on-call phone responsibilities, ensuring prompt responses to urgent situations.
- Maintained HIPAA compliance by safeguarding patient confidentiality.
Logistics Coordinator/Executive Assistant
Exclusive Enterprises
Wildwood
11.2017 - 01.2020
- Streamlined daily operations for loading and unloading trucks while processing shipping paperwork.
- Optimized delivery routes for truck drivers, coordinating dispatch for timely and efficient operations.
- Established strong relationships with vendors, suppliers, and clients to enhance product delivery.
- Communicated shipping delays to relevant parties, resolving issues swiftly during shipping and receiving.
- Addressed problems from incorrect shipment details or inaccurate paperwork to maintain efficiency.
- Organized and managed files for accessible retrieval of information and records.
- Prepared compliance documents to facilitate smooth and accurate audit processes.
- Managed executive email accounts, responding to messages and initiating communications with colleagues.
- Documented information to initiate claim processing.
Bookstore Associate
Lake Sumter State College Bookstore (Follett)
Leesburg
02.2015 - 11.2017
- Assisted customers in selecting appropriate books for classes and degree programs.
- Processed payments for purchased and rented books, issuing accurate receipts.
- Managed incoming calls and followed up on voicemails to enhance customer satisfaction.
- Guided new employees on store policies and procedures for operational consistency.
- Supported general manager by proofreading documents and designing marketing materials.
- Restocked shelves with merchandise, adhering to proper display techniques.
- Maintained inventory records and ordered merchandise as needed.
Education
Associate of Arts -
Lake Sumter State College
Leesburg, FL05.2016
High School Diploma -
Leesburg High School
Leesburg, FL06.2012
Skills
- Adaptability and responsibility
- Assertiveness and dependability
- Organizational skills
- Attention to detail
- Communication skills
- Typing proficiency (72 wpm)
- Office machine operation
- Interpersonal skills
- Empathy in mental health
- Client focus
- Problem-solving abilities
- Active listening
- Time management
- Process improvement
- Multitasking capabilities
- Decision-making skills
- Critical thinking
- Complaint handling expertise
- Telephone etiquette
Certification
Veterinary Assistant Program, The Florida International Teaching Zoo, 2013-07-01, 2013-12-01
References
References available upon request
Timeline
Off-Site Host
Naventure
05.2025 - Current
US Rater
TELUS International (U.S.) Corp (TELUS)
06.2024 - 05.2025
At Your Service Representative
Macy’s
10.2021 - 06.2024
Customer Service Associate/Cashier
Walgreens
10.2020 - 10.2021
Peer Recovery Specialist
LifeStream Behavioral Center
04.2020 - 10.2020
Administrative Assistant
PraiseWorld3D
03.2019 - 05.2021
Logistics Coordinator/Executive Assistant
Exclusive Enterprises
11.2017 - 01.2020
Bookstore Associate
Lake Sumter State College Bookstore (Follett)
02.2015 - 11.2017
Associate of Arts -
Lake Sumter State College
High School Diploma -
Leesburg High School
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<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation