Meagan Howard
Lake Charles,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Representative
Southwest Louisiana Credit Union
02.2022 - Current
- Answering phone calls and written questions, concerns, and complaints regarding membership
- Providing information on membership fees, policies, processes, benefits, products, and services
- Actively listening to members and identifying their needs
- Recommending and cross-selling products and services to members and potential members
- Investigating and resolving or escalating membership and payment issues
- Assessing member eligibility and processing payments, applications, and requests
- Documenting all inquiries and maintaining accurate membership records.
Teacher's Assistance
Nelson Elementary School
08.2020 - 02.2022
- Work with the lead teacher to monitor the class schedule
- Assist teachers with lesson preparation by getting materials ready and setting up equipment
- Revise lesson material with students individually or in small groups
- Ensure the classroom environment is safe and clean
- Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions
- Collaborate with lead teachers to recognize issues students are facing and recommend solutions
- Document student progress and communicate with parents to keep them informed
- Help lead teachers to create lesson plans
- Comply with state, school, and class rules and regulations
- Attend all training classes, parent conferences, and faculty meetings.
Teacher's Assistant
LaGrange High School
10.2018 - 05.2020
- Work with the lead teacher to monitor the class schedule
- Assist teachers with lesson preparation by getting materials ready and setting up equipment
- Revise lesson material with students individually or in small groups
- Ensure the classroom environment is safe and clean
- Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions
- Collaborate with lead teachers to recognize issues students are facing and recommend solutions
- Document student progress and communicate with parents to keep them informed
- Help lead teachers to create lesson plans
- Comply with state, school, and class rules and regulations
- Attend all training classes, parent conferences, and faculty meetings.
Sales Associate
Academy Sports + Outdoors
12.2016 - 12.2017
- Money-Handling Skills
- Communications and Customer Service Skills
- Knowledge of Products and Services
- Sales Skills
- Personal Mastery Skills.
Sales Associate/Cashier
RQ Apparel & Accessories
08.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Dillard's Department Store
10.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate/Cashier
Justice
05.2015 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Cashier/Stocker
Wal-Mart Supercenter
08.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Camp Counselor
College Oaks Summer Program
05.2012 - 07.2012
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High school or equivalent -
Bossier Parish Community College
01.2015
Iowa High School
High, Iowa05.2013
Skills
- Teacher Aide
- Customer service
- Classroom Management
- Early Childhood Education
- Special Education
- Childcare
- Special Needs
- Autism Experience
- Classroom Experience (4 years)
- Experience with children
- Experience working with students
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Banking knowledge
- Call center experience
- Dispute Resolution
- Complaint Handling
- Client Education
- Service Recommendations
- Teamwork and Collaboration
- Relationship Building
- Calm and Professional Under Pressure
- Money handling abilities
- Product Knowledge
Assessments
Customer focus & orientation, Proficient, 12/01/20
Personal Information
- Relocation: Anywhere
- Title: Sales Associate
Certification
Certified Financial Advisor
Timeline
Member Service Representative
Southwest Louisiana Credit Union
02.2022 - Current
Teacher's Assistance
Nelson Elementary School
08.2020 - 02.2022
Teacher's Assistant
LaGrange High School
10.2018 - 05.2020
Sales Associate
Academy Sports + Outdoors
12.2016 - 12.2017
Sales Associate/Cashier
RQ Apparel & Accessories
08.2016 - 12.2016
Sales Associate
Dillard's Department Store
10.2015 - 05.2016
Sales Associate/Cashier
Justice
05.2015 - 10.2015
Cashier/Stocker
Wal-Mart Supercenter
08.2014 - 12.2014
Camp Counselor
College Oaks Summer Program
05.2012 - 07.2012
High school or equivalent -
Bossier Parish Community College
Iowa High School
Similar Profiles
Anquannette Shavon Harried-RobinsonAnquannette Shavon Harried-Robinson
Member Service Representative at Southwest Louisiana Credit UnionMember Service Representative at Southwest Louisiana Credit Union
Callie OwensCallie Owens
Teller II at Louisiana USA Federal Credit UnionTeller II at Louisiana USA Federal Credit Union
Cristin TellesCristin Telles
Network and Information Systems Manager at Southwest Federal Credit UnionNetwork and Information Systems Manager at Southwest Federal Credit Union