Meagan Imes
Nashville,TN
Summary
Dynamic, customer service professional passionate about fostering win-win relationships and problem solving using innovative, out of the box solutions. Seeking a role where I can leverage my communication skills, eagerness to learn and leadership experience to fuel company growth.
Overview
8
8
years of professional experience
Work History
Lifeline Agent
Excess Reinsurance
Nashville
06.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
SOUS CHEF AND TRAINING LEAD
SOUTHERN GRIST BREWERY
Nashville
12.2021 - Current
- Supervises and trains 7+ employees on food preparation, manages inventory, implements operational workflows, assists in creating promotional menu items, develops marketing campaigns, and communicates with teams.
CATERING AND EVENT COORDINATOR
ACTUAL FOOD NASHVILLE
Nashville
06.2018 - 12.2021
- Managed client communication for events, developed menu budgets, led catering processes, prepared invoices, and delivered exceptional service during events.
KITCHEN MANAGER
JEFF RUBY'S NASHVILLE
Nashville
01.2017 - 12.2019
- Managed and trained employees, executed peak shifts, handled client satisfaction, performed inventory, and entered sales data.
Education
ASSOCIATES DEGREE IN CULINARY ARTS -
ART INSTITUTE OF NASHVILLE
06.2014
Skills
- Social Media
- Quality Control
- Customer Service
- Coordination and Organization
- Data Entry
- Save Serf Certified
- Microsoft Office
- Vendor Management
- Booking and Scheduling
- Inventory Control Systems
- Client Satisfaction
Timeline
Lifeline Agent
Excess Reinsurance
06.2022 - Current
SOUS CHEF AND TRAINING LEAD
SOUTHERN GRIST BREWERY
12.2021 - Current
CATERING AND EVENT COORDINATOR
ACTUAL FOOD NASHVILLE
06.2018 - 12.2021
KITCHEN MANAGER
JEFF RUBY'S NASHVILLE
01.2017 - 12.2019
ASSOCIATES DEGREE IN CULINARY ARTS -
ART INSTITUTE OF NASHVILLE