Hi, I’m
Meagan Jordan
General Manager
Sulphur,LA
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Languages
Spanish
Professional Working
Summary
Committed and hardworking General Manager of Franchise with 4 years of experience directing Smoothie King food service. Well-rounded leader with talent for supervising employees and connecting with all guests and employees in a positive impactful way. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
5
years of professional experience
1
Certification
Work History
Smoothie King
General Manager of Food Service
06.2017 - 07.2022
Job overview
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced sales by promoting current promotional protein products and assisting with creative menu selections.
- Reduced financial inaccuracies by using Data Central system while verifying receipts.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Parkview Baptist School , Sulphur, LA
High School Diploma
05.2018
University Overview
- The Taylor Opportunity Program for Students (TOPS) Scholarship Recipient
Skills
- Labor and Food Cost Control
- Production Records
- Employee Performance Evaluations
- Monitoring Food Preparation
- Managing Deliveries
- Guest Relations
- Equipment Maintenance
- Supply Ordering and Management
- Staff Scheduling
- Staffing and Sales Reporting
- Menu Pricing and Writing
- Safety and Sanitation Standards
- Delegating Assignments and Tasks
- Fire Safety Regulations
- Hiring Procedures
- Database Interface and Query Software
- Investigating Complaints
- Disciplinary Action
- Portion Control
- Hospitality Management
- Waste Reduction
- Loss Prevention Strategies
- Guest Inquiries
- Restaurant Operation
- Brand Loyalty
- Payroll Administration
- Suggestive Selling
- Facility Policies and Procedures
- Excellent Written and Verbal Communication
- Store Opening and Closing
- POS Transactions
- Merchandising and Display
- Labor and Food Cost Control
- Building Customer Relationships and Loyalty
- Customer Support
Certification
- Certified Dental Assistant, Sowela - 2018-2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager of Food Service
Smoothie King
06.2017 - 07.2022
Parkview Baptist School
High School Diploma
- Certified Dental Assistant, Sowela - 2018-2020
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