Meagan Kelly
New York,NY
Summary
Law firm professional specializing in process improvement, curriculum design, and performance enhancement, with a strong track record of increasing productivity. An expert legal trainer recognized for effectively educating legal professionals across various levels and functions. Proficient in iManage and document production, complemented by extensive project management experience and staff training capabilities. Aiming to leverage these skills to further enhance operational efficiency within a dynamic legal environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Learning & Development Regional Manager
Clifford Chance LLP
New York, NY
01.2025 - Current
- Oversaw the Learning and Development department across five offices, managing one junior trainer and working closely with several departments.
- Organized and delivered technical sessions focusing on various topics such as AI Copilot, Jigsaw, and Microsoft Suite.
- Contributed to global tasks with a focus on process optimization.
Senior Technical Trainer
Cravath, Swaine & Moore
New York, NY
01.2022 - 01.2025
- Became Subject matter expert for Word, iManage, Outlook, and document tasks, in addition to Technical Trainer duties.
- Guided the training of newly hired staff and trained new trainers.
- Manage PMO projects for iManage Work rollout and CLE creation
- Addressed firm’s training needs by creating and delivering multiple Technology in Practice CLE tailored for D.C., London, and NYC offices.
Technical Trainer
Cravath, Swaine & Moore
New York, NY
01.2021 - 01.2022
- Provide live and virtual trainings across three offices. Designed resources such as videos, detailed guides, electronic documents, emails, and tips tailored to various firm-specific tools like Microsoft Suite applications, billing platforms, DMS software or video conferencing systems.
- Coordinated and presented Summer Associate Orientations and Fall Associate Orientations, getting new hires up to speed on the Firm's technology, best practices
Technical Learning and Development Administrator
Frankfurt Kurnit Klein & Selz PC
New York, NY
01.2019 - 01.2021
- Continue Technology Liaison responsibilities
- Managed new employee orientation training process for more than 45 employees each year
- Trained all new hires from paralegals to partners on firm technology, applications
- Provided ongoing support to growing mid-sized firm with classes/one-on-one support
- Coordinated ongoing technical training and personal development classes for staff members
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Assessed skill gaps for employees in Administrative Assistant roles and developed training courses to meet identified needs
Technology Liaison
Frankfurt Kurnit Klein & Selz PC
New York, NY
01.2017 - 01.2019
- Managed Word Processing Help Desk and resolved technical issues for company employees
- Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
- Created documentation and manuals
- Reviewed and edited all training materials for accuracy and company policy compliance
Practice Assistant
K&L Gates, LLP
New York, NY
01.2016 - 01.2017
- Reassigned from Shared Services Position two months into employment to challenging desk supporting seven attorneys
- Worked closely with accounting managing six partners, tracking invoices & WIP, followed up with attorneys and clients
- Composed, proofread and notarized legal documents
- International travel coordination and concierge level service
- Provided support, organization and enthusiasm working on Business Development Initiatives
Legal Secretary/IT Trainer
Outten & Golden LLP
New York, NY
01.2014 - 01.2016
- Developed protocol for training new hires
- Trained all new hires from paralegals to partners on firm technology, applications - provided ongoing support to growing mid-sized firm
- Responded to client and co-counsel inquiries
- Proofread legal documents and correspondence
- Booked and managed heavy travel calendar
- Transcribed dictations of time keeping & description to PC Law for billing
- Scanned, distributed and saved documents, created mail merges and coordinated mass mailings, notarized legal documents
- Paralegal work on project basis
- Organized firm events, sending out invites, arranging meals and logistics
Legal Secretary
Schanker and Hochberg, P.C
Huntington, NY
01.2013 - 01.2014
- Responsible for high volume phones
- Managed active calendar of appointments
- Maintaining records using Time Matters
- Organized electronic files in the system, Opened new files
- Responding to client requests
- Acted as witness and notary
- Transcribed and proofread dictation
Legal Secretary
Randazzo and Randazzo
Huntington, NY
01.2010 - 01.2013
- Maintained calendar and managed phones
- Proofread legal documents and advertising materials
- Performed legal research in Elder Care Law and Guardianships
- Filed documents with courts
Legal Assistant
Sobel, Kelly & Schleier, P.C
Huntington, NY
01.2008 - 01.2010
- Established new filing system and maintain inventory
- Managed phones
- Greeted clients and performed general receptionist duties
- Coordinated hand deliveries, pick-ups and confirmation
Technology Liaison
Hughes Hubbard and Reed, LLC
New York, NY
01.2007 - 01.2008
- Temporary position, CRM Project
- Coordinated with Contact Relationship Manager software creators to perform data clean up and troubleshoot Word Processing issues
- Edited and co-wrote press releases, articles, and E-Alerts
- Mail merges and mass mailings, assisted in marketing initiatives
- Created protocol for database and taught classes on usage
- Managed Alumni Research Project
Education
MA - Writing and Cultural Studies
University of Newcastle Upon Tyne
UK01.2008
BA - Communication & English
Loyola College
MD, USA01.2006
Skills
- Adept Trainer
- Intuitive Interpersonal Skills
- Process optimization
- Technical training
- Curriculum development
- Project management
- Learning management
- Performance evaluation
- Cross-department collaboration
- Technical documentation
- Communication skills
- Industry expertise
- Database management
- Staff training and development
- Systems and software expertise
- IManage
- Microsoft Suite
- Litera Suite
- Intapp/Ethical Walls
- Camtasia
- Sierra
- 3E
- Mimecast
- Expense Management
- TutorPro/Intellek/Cornerstone LMS
- Cisco VOIP
- Webex
- Zoom
- Teams
- Copilot AI
- Condeco
- Viva insights
Affiliations
- Secretary of NYC Tech Toastmasters Club
Certification
- NYS Notary
References
References available upon request.
Timeline
Learning & Development Regional Manager
Clifford Chance LLP
01.2025 - Current
Senior Technical Trainer
Cravath, Swaine & Moore
01.2022 - 01.2025
Technical Trainer
Cravath, Swaine & Moore
01.2021 - 01.2022
Technical Learning and Development Administrator
Frankfurt Kurnit Klein & Selz PC
01.2019 - 01.2021
Technology Liaison
Frankfurt Kurnit Klein & Selz PC
01.2017 - 01.2019
Practice Assistant
K&L Gates, LLP
01.2016 - 01.2017
Legal Secretary/IT Trainer
Outten & Golden LLP
01.2014 - 01.2016
Legal Secretary
Schanker and Hochberg, P.C
01.2013 - 01.2014
Legal Secretary
Randazzo and Randazzo
01.2010 - 01.2013
Legal Assistant
Sobel, Kelly & Schleier, P.C
01.2008 - 01.2010
Technology Liaison
Hughes Hubbard and Reed, LLC
01.2007 - 01.2008
MA - Writing and Cultural Studies
University of Newcastle Upon Tyne
BA - Communication & English
Loyola College
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