Meagan Kennett
Windsor
Summary
Detail-oriented professional with a strong background in customer service and healthcare. Expertise in resolving complex issues while ensuring high standards of care. Proficient in Microsoft Office and effective communication, driving client satisfaction and operational efficiency in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Corrections Officer
Sullivan County New Hampshire
Unity
03.2024 - Current
- Enforce rules and keep order within jails or prisons
- Supervised daily activities of individuals in custody to maintain safety and order
- Inspect facilities to ensure that they meet security and safety standards
- Conducted thorough searches of individuals and property to enforce facility rules and prevent contraband
- Report on the conduct of people in custody
- Escorted and transported individuals in custody between jail, courtroom, and prison to ensure secure and timely transfers
Customer Service Representative
Conifer Health Solutions
Lebanon
09.2025 - 04.2026
- Conferred with customers via telephone and in person to provide product and service information, process orders or account cancellations, and gather complaint details.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Checked resolution effectiveness by confirming appropriate changes were made to address customer issues.
- Maintained records of customer interactions and transactions, detailing inquiries, complaints, and comments.
- Contacted customers to address inquiries and inform them of claim investigation results and planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims
Hostess
99 Restaraunt
Lebanon
10.2024 - 12.2024
- Greet and welcome guests with warmth and professionalism, setting a positive first impression for the establishment
- Managed reservations and waitlists by booking, confirming, and adjusting reservations while providing accurate wait time estimates to enhance guest experience.
- Escort guests to tables and ensure seating arrangements are fair and organized, often coordinating with servers to balance workloads
- Answer phone calls and respond to inquiries about hours, menu options, and reservations
- Maintained cleanliness and organization of the host stand, entryway, and waiting areas.
- Support the team by helping with tasks such as refilling drinks, touching up tables, or assisting servers during busy periods
- Handled guest complaints with professionalism, ensuring customer satisfaction and resolving issues promptly to maintain a welcoming atmosphere.
- Provided menu information and oriented guests to the dining experience, particularly in high-end settings, to enhance overall dining satisfaction.
Behavior Technician
Sd Associates, LLC
Windsor
01.2024 - 03.2024
- Behavioral Technicians work closely with clients, often children with developmental disorders such as autism, to implement individualized behavior intervention plans.
- Implemented treatment plans from BCBAs, adapting interventions based on client progress to enhance therapeutic effectiveness
- Conducting one-on-one therapy sessions to improve communication, social, academic, and adaptive skills
- Collecting, recording, and analyzing data on client behavior and progress to inform treatment adjustments.
- Educated and supported families and caregivers in managing challenging behaviors, promoting skill acquisition for better client development
- Ensured safety and order for clients during therapy sessions by following crisis management protocols.
- Assisting in group therapy sessions and collaborating with a multidisciplinary team of therapists, BCBAs, and other professionals
Correctional Officer
Southern State Correctional Facility
Springfield
03.2023 - 01.2024
- Enforced rules to maintain order and safety within jails or prisons
- Supervise activities of people in custody
- Inspect facilities to ensure that they meet security and safety standards
- Conducted searches of persons and property to identify and address rule violations
- Report on the conduct of people in custody
- Escorted and transported people in custody to ensure secure and timely movement between jail, courtroom, and prison
Licensed Nursing Assistant (LNA)
Springfield health and rehab
Springfield
10.2022 - 03.2023
- Check and record vital signs; measure height and weight; measure intake and output; collect specimens; test urine; observe patient response to care; report and record observations of patient's conditions.
- Checked and passed food trays; fed patients; provided fresh drinking water and nourishment; assisted with bed pans, urinals, and commodes; emptied urine collection bags; assisted with colostomy care; administered enemas; observed and documented faeces and urine; monitored intake and output.
- Turn and position patients; provide range of motion exercises; transfer patients to wheelchair/stretcher; assist with ambulation.
- Bathe patients and provided nail, hair, and oral hygiene care; assisted with denture care, shaving, and dressing.
- Protect patient privacy and maintain confidentiality; keep call signals within patient's reach; answer call signal promptly; provide orientation to the room or unit and to other visitors and patients; assist patients with communication; protect personal possessions; provide diversional activities; give backrubs; prepare hot and cold applications.
- Make beds; clean and care for equipment; carry out isolation precautions; practice medical asepsis and infection control; practice standard precautions; observe oxygen precautions.
- Admitted, transferred, and discharged patients; transported patients; delivered specimens to lab; assisted with special procedures; answered telephone; documented and maintained unit records.
Licensed Nursing Assistant (LNA)
Wheelock Terrace
Hanover
03.2022 - 10.2022
- Checked and recorded vital signs; measured height and weight; monitored intake and output; collected specimens; tested urine; observed patient responses to care; reported and documented patient condition changes.
- Check and pass food trays; feed patients; provide fresh drinking water and nourishment; assist with bed pans, urinals and commodes; empty urine collection bags; assist with colostomy care; give enemas; observe faeces and urine; monitor intake and output.
- Turned and positioned patients; provided range of motion exercises; transferred patients to wheelchair/stretcher; assisted with ambulation to enhance mobility and comfort.
- Bathe patients; provide nail and hair care; assist with oral hygiene; provide denture care; shave patients; assist with dressing and undressing.
- Protected patient privacy and maintained confidentiality; ensured call signals were within reach; promptly answered call signals; oriented patients and visitors to the unit; assisted with communication; safeguarded personal possessions; provided diversional activities and comfort measures.
- Make beds; clean and care for equipment; carry out isolation precautions; practice medical asepsis and infection control; practice standard precautions; observe oxygen precautions.
- Admit, transfer and discharge patients; transport patients; take specimen to lab; assist with special procedures; telephone answering; document and assist in unit record-keeping.
Costumer Service Representative
Conifer Health Solutions
Hanover
03.2019 - 03.2022
- Conferred with customers via telephone and in person to provide product and service information, process orders, cancel accounts, and gather details on complaints.
- Resolved customer service and billing complaints by exchanging merchandise, refunding money, and adjusting bills to enhance customer satisfaction.
- Contacted customers to address inquiries and inform them of claim investigation results and planned adjustments, ensuring clarity and follow-up.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims
Unit Support Assistant
Dartmouth-Hitchcock Medical Center
Lebanon
10.2018 - 03.2019
- Admitted patients, maintained patient records, organized medical charts for record keeping, and coordinated billing processes to ensure smooth patient management.
- Collaborated with clinical staff to gather necessary patient information.
- Typed discharge instructions for patients to facilitate their understanding of post-care requirements.
- Performed standard administrative tasks, including answering phones, making copies, scheduling appointments, and maintaining supplies to support unit operations.
Caregiver
Armistead Senior Care
Lebanon
06.2018 - 10.2018
- Assisted clients with daily activities, including bathing, grooming, feeding, medication management, and light housework to enhance their quality of life.
- Coordinated and arranged transportation for clients to appointments and provided companionship to support their emotional well-being.
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients in their homes.
- Monitored client health and reported changes to healthcare professionals.
Barn Hand
Pirouette Farm
Norwich
04.2018 - 10.2018
- Fed and turned out horses, cleaned stalls and paddocks, and performed general barn work to ensure optimal care and well-being of animals.
- Maintained barn and equipment to support daily operations and ensure proper functionality of tools used in tasks.
- Maintained cleanliness and organization of barns and animal enclosures.
- Assisted in feeding and caring for various livestock daily.
- Monitored animal health and reported concerns to farm management.
Dietary Aide
Hanover Terrace
Hanover
10.2017 - 06.2018
- Prepared meals and beverages following established procedures to ensure quality and safety
- Serve meals using standards to maintain sanitation and quality
- Recorded meals served and monitored food temperatures to ensure compliance with safety standards
- Monitored sanitation standards to ensure compliance
- Clean assigned dining areas using appropriate procedures
- Stored stock efficiently to maintain cleanliness and minimize risk of food spoilage
- Wash dishes and/or utensils according to acceptable standards of practice
- Participate in menu planning
Resident Assistant
Wheelock Terrace
Hanover
03.2016 - 06.2017
- Recorded vital signs, measured height and weight, monitored intake and output, collected specimens, tested urine, observed patient responses to care, and documented patient conditions.
- Passed food trays, assisted patients with eating, ensured access to fresh drinking water and nourishment, supported with bedpans and urinals, managed colostomy care, administered enemas, and monitored waste output.
- Turn and position patients; provide range of motion exercises; transfer patients to wheelchair/stretcher; assist with ambulation.
- Bathe patients; provide nail and hair care; assist with oral hygiene; provide denture care; shave patients; assist with dressing and undressing.
- Protect patient privacy and maintain confidentiality; keep call signals within patient's reach; answer call signal promptly; provide orientation to the room or unit and to other visitors and patients; assist patients with communication; protect personal possessions; provide diversional activities; give backrubs; prepare hot and cold applications.
- Made beds, maintained cleanliness of equipment, implemented isolation precautions, practiced medical asepsis and infection control, adhered to standard precautions, and ensured oxygen safety.
- Admit, transfer and discharge patients; transport patients; take specimen to lab; assist with special procedures; telephone answering; document and assist in unit record-keeping.
LNA
Gill Odd Fellows Home
Ludlow
04.2015 - 03.2016
- Checked and recorded vital signs; measured height and weight; monitored intake and output; collected specimens; tested urine; observed patient responses to care; reported and documented patient condition observations.
- Check and pass food trays; feed patients; provide fresh drinking water and nourishment; assist with bed pans, urinals and commodes; empty urine collection bags; assist with colostomy care; give enemas; observe faeces and urine; monitor intake and output.
- Turn and position patients; provide range of motion exercises; transfer patients to wheelchair/stretcher; assist with ambulation.
- Provided personal care, including bathing, nail and hair care, oral hygiene, denture care, shaving, and assistance with dressing and undressing.
- Protect patient privacy and maintain confidentiality; keep call signals within patient's reach; answer call signal promptly; provide orientation to the room or unit and to other visitors and patients; assist patients with communication; protect personal possessions; provide diversional activities; give backrubs; prepare hot and cold applications.
- Make beds; clean and care for equipment; carry out isolation precautions; practice medical asepsis and infection control; practice standard precautions; observe oxygen precautions.
- Admitted, transferred, and discharged patients; transported patients to locations; delivered specimens to lab; assisted with special procedures; answered telephone calls; documented unit records.
Shift Supervisor
Rite Aid
Windsor
03.2011 - 12.2013
- Supervised cashiers while providing support in pharmacy operations.
- Managed cash register counts, organized change, and ensured timely deposits.
- In charge of opening and closing the store at the beginning and end of business day.
Education
Bachelor's degree - Criminal Justice
SNHU
Remote05-2026
High school or equivalent -
Windsor Jr & Sr High School
Windsor, VT06-2013
Skills
- Security
- Crisis management
- Shift management
- Customer service
- Front desk operations
- Long-term care
- Medical record management
- Cash management
- Microsoft Excel
- Microsoft Office Suite
- Computer literacy
- Data entry
- Organization
- Time management
- Effective communication
- Telephone etiquette
- Administrative support
- English communication
Certification
- Med Tech, 01/01/17, 01/31/24
- Licensed Nursing Assistant, 12/01/16, 11/30/23
Additional Information - Authorized To Work
US for any employer
Timeline
Customer Service Representative
Conifer Health Solutions
09.2025 - 04.2026
Hostess
99 Restaraunt
10.2024 - 12.2024
Corrections Officer
Sullivan County New Hampshire
03.2024 - Current
Behavior Technician
Sd Associates, LLC
01.2024 - 03.2024
Correctional Officer
Southern State Correctional Facility
03.2023 - 01.2024
Licensed Nursing Assistant (LNA)
Springfield health and rehab
10.2022 - 03.2023
Licensed Nursing Assistant (LNA)
Wheelock Terrace
03.2022 - 10.2022
Costumer Service Representative
Conifer Health Solutions
03.2019 - 03.2022
Unit Support Assistant
Dartmouth-Hitchcock Medical Center
10.2018 - 03.2019
Caregiver
Armistead Senior Care
06.2018 - 10.2018
Barn Hand
Pirouette Farm
04.2018 - 10.2018
Dietary Aide
Hanover Terrace
10.2017 - 06.2018
Resident Assistant
Wheelock Terrace
03.2016 - 06.2017
LNA
Gill Odd Fellows Home
04.2015 - 03.2016
Shift Supervisor
Rite Aid
03.2011 - 12.2013
Bachelor's degree - Criminal Justice
SNHU
High school or equivalent -
Windsor Jr & Sr High School