Summary
Overview
Work History
Education
Skills
Leadership And Community Involvement
Timeline
Generic

Meagan Kiley

Waltham,MA

Summary

Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Student Receivables, Harvard University
Cambridge, USA
01.2011
  • Primary source of information for students, parents, and University departments regarding student billing and related University policies and procedures.
  • Balance payments posted on-line and complete accompanying credit voucher.

Administrative Manager

Harvard University, Graduate School of Arts and Sciences
Cambridge, USA
01.2015 - Current

 Supervise and coach reception staff, define performance expectations, manage workflow, and support professional development in an inclusive, innovative environment.
 Lead hiring and onboarding for student workers, temporary staff, and specialized roles (e.g., postdocs, Research Assistants); manage I-9s, appointments, and compliance processes.
 Oversee Fieldglass recruiting activities, interview temporary candidates, and liaise with agencies.
 Manage timesheets, HR systems data/costing changes, and temporary employee logistics.
 Plan and execute inclusive staff events, trainings, and retreats, lead event design, content development, logistics, and post-event assessments.
 Administer vendor contracts in partnership with Strategic Procurement; ensure compliance and proper vetting of agreements.
 Oversee HR events budget ($17K) and space planning budget ($15K); monitor expenditures, track payments, and resolve funding issues.
 Lead complex space reallocations and office moves; coordinate with facilities, security, IT, and vendors to ensure seamless transitions.
 Collaborate with IT on office-wide administrative technology projects.
 Provide full administrative support to the Dean of Administration and Finance, including calendar management, meeting coordination, research, and executive communications.
 Administer programs supporting equity, diversity, and inclusion, including grant-funded summer programs and research initiatives.

Admissions and Financial Aid Staff Assistant II & III

Harvard University, Graduate School of Arts and Sciences
Cambridge, USA
01.2011 - 01.2015
  • Assist the Assistant Director of Financial Aid in fellowship program administration, NSF, Hertz, Howard Hughes and Gilliam Fellowships.
  • Manage the research assistantship data entry and early registration process and submit roster to the Registrar and UHS offices.
  • Processed financial aid notices to admits, foreign certifications, admit packets, reply data entry.

Education

Bachelor of Arts - Psychology and Education

University of New Hampshire
Durham, NH
01.2011

Skills

  • Adobe Acrobat
  • Aurora
  • Buy2Pay
  • Canva
  • Concur
  • Doodle
  • Google Suite
  • Harvard Careers
  • Microsoft Suite
  • My Harvard
  • OpenScholar
  • PeopleSoft
  • PowerFAIDS
  • Qualtrics
  • SharePoint
  • SkillSurvey
  • Slack

Leadership And Community Involvement

  • FAS Staff Mentoring Program
  • Leadership Essentials
  • Leadership Session: Reflecting, Influencing and Taking Action
  • Staff Advisory Committee
  • Social Committee

Timeline

Administrative Manager

Harvard University, Graduate School of Arts and Sciences
01.2015 - Current

Customer Service Representative

Student Receivables, Harvard University
01.2011

Admissions and Financial Aid Staff Assistant II & III

Harvard University, Graduate School of Arts and Sciences
01.2011 - 01.2015

Bachelor of Arts - Psychology and Education

University of New Hampshire
Meagan Kiley