Meagan Kloepffer
McHenry,IL
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
17
17
years of professional experience
Work History
Server/Manager
The Del Rio Restaurant
Highwood, IL
06.2021 - Current
- Assisted in the development and implementation of food safety policies and procedures.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Acquired new skills to support team and further accommodate customer needs.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Customer Service Representative
Abc Plumbing, Heating & Cooling
Buffalo Grove, IL
01.2017 - 06.2017
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
Customer Service Representative
All Temp Heating & Air Conditioning
Wauconda, IL
04.2007 - 06.2008
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Wauconda Community High School
Wauconda, IL05-2007
College of Lake County
Grayslake, ILSkills
- Network Administration
- Load Balancing
- Capacity Planning
- Service Coordination
- Schedule Coordination
- Customer Relationship Management
- Processing orders
- Critical thinker
- Call Management
- Appointment Scheduling
- Scheduling
- Complaint resolution
Timeline
Server/Manager
The Del Rio Restaurant
06.2021 - Current
Customer Service Representative
Abc Plumbing, Heating & Cooling
01.2017 - 06.2017
Customer Service Representative
All Temp Heating & Air Conditioning
04.2007 - 06.2008
High School Diploma -
Wauconda Community High School
College of Lake County
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