Meagan Gerlach
Lincoln,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Customer Service & Operations Associate
Fast Mart
Lincoln Nebraska
05.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, ensuring accurate cash handling and transaction processing.
- Assisted in training new staff members on operational procedures and customer service standards.
- Monitored inventory levels, restocked products as needed, and coordinated with suppliers for timely deliveries.
- Implemented safety protocols to ensure compliance with health regulations and company policies.
Medical Receptionist
Lincoln Pediatric Group
Lincoln, NE
07.2024 - 03.2025
- Welcome patients and visitors in a friendly, professional manner.
- Schedule and confirm patients appointments and follow ups.
- Obtain accurate patient information, insurance details and take co-pays.
- Answer incoming calls, respond to inquiries, and route calls appropriately.
- Assist with billing and insurance verifications.
- Updated patient records, medical histories, and contact information for traceability.
- Organized and filed patient medical records.
- Scanned documents into the electronic health record system securely.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Eligibility Operations Worker
Nebraska Department of Health and Human Services
Lincoln, NE
06.2022 - 10.2023
- Resolved customer complaints in a timely manner with professionalism and excellent customer service skills.
- Assisted with training new employees on operational processes.
- Reviewed applications for accuracy and completeness.
- Processed applications within established timeframes and guidelines.
- Explained eligibility decisions, application processes, and available benefits to clients.
- Stayed up-to-date on changes to program guidelines, benefits, and procedures.
Customer Service Representative
Allstate Insurance
Lincoln, NE
11.2020 - 04.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Followed up with customers regarding product functionality and overall satisfaction.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
Sales Team Supervisor
Communication Solutions, LLC
Lincoln, NE
02.2018 - 10.2020
- Assisted customers with inquiries or complaints in a timely manner while providing excellent service experience.
- Designed comprehensive reports on customer buying habits and preferences.
- Successfully managed a team of sales representatives to achieve and exceed quarterly targets.
- Provided ongoing coaching and feedback to ensure performance excellence from the sales team.
- Introduced new products and services into the marketplace while ensuring compliance with company policies.
- Created incentive plans that motivated the sales team to reach their goals.
- Resolved conflicts between employees in a professional manner while upholding company values.
- Managed all aspects of customer service operations including order processing, returns, refunds.
- Hired, train, and evaluated personnel.
Education
High school diploma - undefined
Lincoln North Star High school
Lincoln, NE05.2017
Skills
Customer service
Deadline management
Verbal and written communication
Scheduling
Administrative support
Workload prioritization
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Problem-solving abilities
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service & Operations Associate
Fast Mart
05.2025 - Current
Medical Receptionist
Lincoln Pediatric Group
07.2024 - 03.2025
Eligibility Operations Worker
Nebraska Department of Health and Human Services
06.2022 - 10.2023
Customer Service Representative
Allstate Insurance
11.2020 - 04.2021
Sales Team Supervisor
Communication Solutions, LLC
02.2018 - 10.2020
High school diploma - undefined
Lincoln North Star High school