Meagan Mainville
Fort Worth,TX
Summary
Proven leader and innovative entrepreneur with a track record of enhancing operational efficiency and boosting revenue at The Pizza Bistro and Magnetsigns. Excels in staff leadership, fostering team growth, and implementing cost-control measures. Skilled in customer engagement and business planning, achieving significant improvements in customer satisfaction and loyalty. Demonstrates exceptional problem-solving abilities and a commitment to excellence in every endeavor.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Owner
The Pizza Bistro
12.2016 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily activities of restaurant and 40 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Business Owner
Magnetsigns
05.2005 - 12.2016
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions and prepare for future reservations.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Education
Associate of Science - Medical Transcription
Northern Alberta Institute of Technology
Edmonton, Canada 09.1996 - 05.1998
High School Diploma -
St. Albert Highschool
Edmonton, Canada12.1995
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Inventory Management
- Staff Management
- Small business operations
- Staff Leadership
- Cost Control
- Financial Planning
- Employee Scheduling
- Business marketing
- Delivery Scheduling
- Online Ordering Management
- Waste Reduction
- Staff hiring
- POS System Operation
- Building Maintenance
- Schedule Coordination
- Operations Management
- Performance Improvement
- Marketing strategy implementation
- Local Sourcing
- Complaint Investigation
- Portion Control
- Nutrition knowledge
- Promotional planning
- Portioning
- Revenue Generation
- Customer Service
- Safe Food Handling
- Team Leadership
- Problem-Solving
- Recipes and menu planning
- Money Handling
- Menu Pricing and Writing
- Quality Control
- Calm and Pleasant Demeanor
- Kitchen staff coordination
- Employee Supervision
- Anticipating Problems
- ServSafe Food Manager
- Relationship Building
- Reliable and Responsible
- Managing Deliveries
- Coaching and Mentoring
- Catering Services
- Event Coordination
- Recruitment and hiring
- Managing Reservations and Large Parties
- Back of House Management
- Expense Tracking
- Supply Ordering and Management
- Customer Retention
- Investigating Complaints
- Delegating Assignments and Tasks
- Purchasing
- Employee Performance Evaluations
- Budget Administration
- Conflict Resolution
- Cost controls
- Front of House Management
- Scheduling Staff
Timeline
Restaurant Owner
The Pizza Bistro
12.2016 - Current
Business Owner
Magnetsigns
05.2005 - 12.2016
Associate of Science - Medical Transcription
Northern Alberta Institute of Technology
09.1996 - 05.1998
High School Diploma -
St. Albert Highschool
Similar Profiles
Alina Sophia MendozaAlina Sophia Mendoza
Cashier/Crew Member Cook at The Pizza BistroCashier/Crew Member Cook at The Pizza Bistro
Cooper FlintCooper Flint
Customer Service Cashier at The Pizza BistroCustomer Service Cashier at The Pizza Bistro
Gustavo Andre AlvaradoGustavo Andre Alvarado
Bartender at Oregano's Pizza BistroBartender at Oregano's Pizza Bistro