Meagan Marks
Fort Myers,FL
Summary
Dual Licensed Cosmetologist / Esthetician with (a)n extensive background in the Customer Service and Hospitality Industry. Seeking long-term employment at a Dermatologist / Plastic Surgeon office that offers opportunities for employment growth and advancements. Upbeat, friendly and knowledgeable at anticipating Client's needs to facilitate a(n) overall enjoyable experience. Sound knowledge of equipment; including suggesting appropriate product, therapies and treatment services. Self motivated with an engaging personality and flexible approach. Skilled at performing consultations, both over the phone and in person. Proficient in computer spa programs, product sales and Customer appointment set-up.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cabbage Key Inn & Restaurant
Bokeelia, FL
03.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problem.
Server
Kings Kitchen And Bar
Fort Myers, FL
07.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Receptionist
The Skin Spot
Cape Coral , FL
10.2021 - 01.2022
- Kept accounts in balance and ran daily reports to verify totals\Proficient in computer spa programs, product sales, and customer appointment set-up.
- Greeted guests at the reception desk and engaged in pleasant conversations while managing the check-in process.
- Transcribed phone messages and relayed them to appropriate personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Used internal software to process reservations, check-ins, and check-outs.
Server/Entertainer
Hooters
Fort Myers, FL
02.2019 - 07.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Hairstylist
Cre8 Salon & Spa
Cape Coral, FL
11.2017 - 09.2019
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Offered highly skilled and diverse salon services to daily customers, including cuts, color services and extensions
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Education
Certificate - Esthetics
Florida Academy
Fort Myers, FL01.2020
Cosmetology License - Cosmetology
The Salon Professional Academy
Fort Myers, FL11.2014
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2012
Skills
- Waxing service provider
- Scalp treatments
- Marketing familiarity
- Outstanding client retention
- Time Management
- Upselling techniques
- Item promotion
- Advanced Communication skills
Certification
- Cosmetology License
- Esthetician License
- Microdermabrasion
- Body Wrapping
- EpiWave
- Easihair Pro Extension - Certified
- Face Reality Acne Specialist - Certified
Timeline
Server
Cabbage Key Inn & Restaurant
03.2022 - 06.2022
Receptionist
The Skin Spot
10.2021 - 01.2022
Server
Kings Kitchen And Bar
07.2021 - 02.2022
Server/Entertainer
Hooters
02.2019 - 07.2021
Hairstylist
Cre8 Salon & Spa
11.2017 - 09.2019
Certificate - Esthetics
Florida Academy
Cosmetology License - Cosmetology
The Salon Professional Academy
High School Diploma -
North Fort Myers High School
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