Meagan McGirr
The Woodlands,TX
Summary
Dynamic Office Manager with over 10 years of experience in optimizing operational functions and achieving critical business KPIs. Demonstrates a strong blend of organizational, technical, and business skills to improve workflows and enhance customer satisfaction. Proven track record in project oversight, compliance management, and driving service quality improvements. Committed to fostering a productive office environment while identifying strategic opportunities for growth.
Overview
12
12
years of professional experience
Work History
Dual Center Community Manager 3 - SME
Regus Management Group
The Woodlands, TX
09.2018 - Current
- Polite Customer Greeting/Exceptional Customer Service
- Telephony - 8x8/Ooma - Call Answering/Handling
- Account Receivable/Invoice Management
- Managing Customer Accounts/Services
- Facilitator for Community Center Training/Webinars for the Americas.
- SME: Subject Matter Expert - Subject: Payments and Collections
- Craigslist Champion - Posting for City Cluster
- Google Review Champion - Driving 5 Star Google Reviews
- Product Sales and Educating Customers on Company Products/Services/Policies
- Generating Service Agreements for Customers - Reviewing Terms and Conditions/House Rules
- Retention, Occupancy, and Revenue Management
- Operations Management/Escalations
- Detailed Organization/Filing of Customer Files and Detailed Record Keeping
- Facilities Management
- Inventory Management
- Project Management
- Microsoft Office Experience (Excel/Word/PowerPoint/etc.)
- FedEx/USPS Courier Services and Mail Forwarding
- CMRA/ Compliance
- Handling of Customer Queries/Credits
- Email Management - Center/Personal Work Email
- One Drive Management - Cloud Based
- PCard Management - Allocations/etc.
- Management of Work Orders
- Maintaining Excellent NPS/KPI's
- Holding True to Company Policies
- Scheduling/Managing Bookings and Meetings
- IT Knowledge and Setup/Ticketing Systems
- Administrative Services/Support
- Creating/Updating Center Reports and Completing Monthly Audits
- Maintaining/Decorating Office Spaces
- Traveling/Providing Coverage for other Centers as needed
- Setting/Meeting Company/Team/Center/Personal Goals to Achieve Bonus.
- Perform regular inspections on buildings, common areas and vacant units.
- Creating content for social media platforms to engage the community.
- Managing multiple projects simultaneously, ensuring deadlines are met.
- Developed and implemented strategies to increase community engagement.
- Organized online events and webinars to promote products and services.
- Hiring Management
Guest Advisor / Demo Specialist / Aquatic Specialist
Petco
The Woodlands, TX
- 01.2018
- Polite Customer Greeting
- Phone System Call-ins and Redirection
- Cashier/Money Handling Duties
- Customer Account Services and Product Sales
- Educating Customers on Company Products
- Customer Files and Record Keeping
- Experience in Product Inventory
- Creating Visual Appeal of Merchandise
- Microsoft Office Experience.
Preschool Teacher / Caregiver / Office Management
Stay and Play Daycare
Houston, TX
01.2013 - 01.2015
- Meet/Greet Parents- Customer Rapport
- General Office Duties
- Company Monetary Transactions
- Lesson Planning & Record Keeping
Education
High School Diploma - College preparatory -
The Woodlands High School
Skills
- Analytical Thinking
- Leadership
- Problem solving/Innovation
- Customer Service
- Effective Communication
- Time management
- Strong Professional Ethics
- Detailed Organizational Skills
- Learning and Development
- Compliance Management
- Accounts Receivable Management
- Contract Negotiation
- Strategic Business Development
- Community Engagement
- Data Entry
- Sales Expertise
Hobbies and Interests
- Organization
- Technology
- Customer service
- To further expand my skills and knowledge.
Accomplishments
- First Time Management Program
- Advanced Center Training Program
- Leadership Program
- Craigslist and Collections Champion
- Subject Matter Expert: Payments and Collections
References
References available upon request.
Timeline
Dual Center Community Manager 3 - SME
Regus Management Group
09.2018 - Current
Preschool Teacher / Caregiver / Office Management
Stay and Play Daycare
01.2013 - 01.2015
Guest Advisor / Demo Specialist / Aquatic Specialist
Petco
- 01.2018
High School Diploma - College preparatory -
The Woodlands High School
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