Meagan McIntyre

Work History

Verification Manager

Fresenius Medical Care NA

Tyler, Texas

10.2021 - Current

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Directed training and retraining of employees to boost performance and enhance business results.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Effectively supervised staff of 20+ personnel by implementing company policies, protocols, work rules and disciplinary action.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance on biweekly basis and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivered training for staff development, change management and materials, process and technical controls.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Developed detailed plans based on broad guidance and direction.
Communicated best practices among on-site and external personnel to align efforts and goals.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Supervised and performed human resource management functions for 20+ subordinates.
Established and maintained long-range plans for quality assurance.
Recruited and developed 30+ employees for initial intake department.
Identified and diminished performance gaps by coaching and supervising 20+ subordinates.
Used serving leadership strategies to promote exceptional customer service and create positive environment for employees and clients.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth business operations.
Encouraged departmental employees to present positive, exemplary image to customers.
Entered data into Soarian and Salesforce system, implementing tight safeguards to secure financial and personal information.
Implemented communicative process improvement initiatives within department resulting in improved efficiency in communications with our operations teams.

Verification of Benefits Supervisor

Fresenius Medical Care NA

Tyler, Texas

05.2015 - 09.2021

Responsible for team of 15+ associates
Communicated verification and authorization status updates with operations team to facilitate decision-making for patient admissions and insurance coverage.
Acted as initial verification subject matter expert, answering internal and external questions and inquiries.
Assists in overseeing projects and transitions of inventory
Manage daily operations of entire team, from leadership down
Assign and monitor workflows in coordination with special projects, prioritizing and adjusting activities in alignment with company goals and objectives
Create and maintain monthly & daily reports to ensure consistent tracking for all team members
Responsible for interviewing and hiring new staff; terminating staff when appropriate
Assist with retraining staff when needs arise
Strategize with senior management to streamline processes
Collaborated with colleagues to create new processes instrumental in improving business practice
Consistently builds successful teams and leaders that exceed goals and expectations while maintaining quality work
Identify areas for educational opportunity within verifications department
Complete payroll for all assigned employees, including tracking time off requests
Excellent oral and written communication skills
Able to effectively coach others and develop their knowledge and skills
Effectively resolve operational concerns and create strategies to continue to improve efficiency
Responsible for creating and building original authorization team for the Tyler, Tx office
Monitor productivity and quality goals across the team to ensure KPIs are being met or exceeded
Assign and monitor workflows in coordination with special projects, prioritizing and adjusting activities in alignment with company goals and objectives
Create various monthly & daily reports to ensure consistent tracking for all team members
Responsible for reviewing JV and Acquisition Clinics to ensure proper verification and contracting status
Provide retraining to team members when issues are identified – Set up team training when issues are identified on large scale
Proven ability to effectively communicate within Intake as well as customers outside of the department
Responsible for interviewing and hiring new staff; terminating staff when appropriate

Verification of Benefits Patient Account Represent

Fresenius Medical Care NA

Tyler, Texas

04.2012 - 05.2015

Tyler, tx
Obtained insurance eligibility and benefits utilizing Change/Relay/Noridian/DDE/Payer Portals/Phone
Requested and secured current and on occasion retro-authorizations, referrals, and/or Letters of Agreement as necessary for patient treatment and billing of dialysis
Submit requests for new health plans when needed
Process retroactive insurance changes
Contribute to timely and accurate processing of claims
Work closely with clinical, regional, and divisional staff to resolve issues and complete patient verifications quickly and efficiently
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Verified client information by analyzing existing evidence on file.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Processed and recorded new policies and claims.
Communicated verification and authorization status updates with operations field to facilitate decision-making for patient admissions and insurance coverage.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Coordinated with contracting department to resolve payer issues.
Determined appropriateness of payers to protect organization and minimize risk.
Acted as initial verification subject matter expert, answering internal and external questions and inquiries.
Reviewed 65+ patient cases per week and verified insurance coverage information.
Notified insurance agents and accounting departments of policy cancellations and changes.
Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.

ASSISTANT MANAGER

MAURICES

Burlington, Washington

05.2011 - 03.2012

Set daily goals for team to obtain
Building sales plans to meet daily monetary requirements
Checking purchasing numbers throughout day to ensure goals were being met
Checking to ensure all freight ordered is accounted for once delivered
Advertising apparel
Discussed weekly commitments to sales team
Responsible for coaching associates and building strong teams
Put together displays to draw in customers
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Reduced financial discrepancies by monitoring credit card sales and deposits.

SHIFT LEADER

PIZZA HUT

Oak Harbor, Washington

09.2005 - 03.2011

Responsible for maintaining safe work environment for all employees
Correctly counting large sums of money for morning/evening deposits
Advocating and training new hires
Handling all customer issues in timely, respectful manner
Filing paperwork nightly
Sent weekly reports to corporate office each Tuesday morning
Completed nightly and weekly inventory counts
Ensured smooth running shifts for all employees daily
Delegated responsibilities equally among team members
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Regulated pricing, inventory count and supply during shift hours.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Created incentive programs and contests to support and award top performers.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Directed training and retraining of employees to boost performance and enhance business results.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed overstocking, restocking and inventory control procedures during all scheduled shifts.
Supervised site investigations, reported issues and escalated those that required further assistance.
Trained and developed personnel to improve safety, employee relations and resolve customer issues.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivered training for staff development, change management and materials, process and technical controls.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Communicated best practices among on-site and external personnel to align efforts and goals.
Set aggressive targets for employees to drive company success and strengthen motivation.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Developed and administered project budgets.
Maintained financial accuracy when handling over $3000 in revenue each day.
Established and maintained long-range plans for quality assurance.
Managed quality programs to reduce overdue compliance activities.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Encouraged departmental employees to present positive, exemplary image to customers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Enforced company policies and regulations with employees
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
Trained new employees and delegated daily tasks and responsibilities
Frequently inspected production area to verify proper equipment operation

Summary

Overview

Work History

Verification Manager

Verification of Benefits Supervisor

Verification of Benefits Patient Account Represent

ASSISTANT MANAGER

SHIFT LEADER

Education

Associate Of Business Administration - Business Administration

Associate Of Applied Business - Business Administration

High School Diploma -

Skills

Work Availability

Timeline

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