Summary
Overview
Work History
Education
Skills
Timeline
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Meagan McIver

Longview,WA

Summary

Proven Office and Logistics Manager with a track record of enhancing operational efficiency and customer satisfaction at companies like Wolfe Landscape. Skilled in Office Administration and Employee Supervision, I've successfully implemented policy modifications and optimized supply management processes, leading to streamlined operations and improved team productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager

Wolfe Landscape
10.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.

Office Manager

Servicestar Restoration
10.2019 - 10.2020
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Logistics Manager

KMM Technologies
05.2018 - 10.2019
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Monitored logistics performance and identified improvement opportunities.

Logistics Manager

MasTec Network Solutions
12.2016 - 02.2018
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Monitored logistics performance and identified improvement opportunities.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.

Logistics Coordinator

VelociTel
06.2013 - 12.2016
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Warehouse Worker

Mergenthaler
01.2012 - 06.2013
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

High School Diploma -

Sandy High School
Sandy, OR
06.2000

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Employee Supervision
  • Supply Management
  • Policy Implementation
  • MS Office
  • Administration and Reporting
  • Policy and procedure modification
  • Compliance Monitoring
  • Contract Administration

Timeline

Office Manager

Wolfe Landscape
10.2021 - Current

Office Manager

Servicestar Restoration
10.2019 - 10.2020

Logistics Manager

KMM Technologies
05.2018 - 10.2019

Logistics Manager

MasTec Network Solutions
12.2016 - 02.2018

Logistics Coordinator

VelociTel
06.2013 - 12.2016

Warehouse Worker

Mergenthaler
01.2012 - 06.2013

High School Diploma -

Sandy High School

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Meagan McIver