Hi, I’m
Meagan Mckay
Rio Vista,TX
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
11
years of professional experience
Work History
Waffle HouseGainesville , FL
Server
09.2022 - 01.2024
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
7 11Gainesville , Florida
Cashier
01.2019 - 09.2022
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Dollar TreeFort Walton Beach, Florida
Cashier
09.2017 - 09.2019
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Longhorn SteakhouseDestin , Florida
Server
12.2014 - 09.2017
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
TGI FridaysFort Walton Beach , Florida
Server
11.2012 - 09.2015
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
New Mexico State Highschool Clovis, NM
GED
01-2002
Southern New Hampshire UniversityHooksett, NH
Some College (No Degree) from Computer Science And Programming
Skills
- Table Bussing
- Guest Engagement
- Beverage Preparation
- Food inspection
- Food Running
- Safe Food Handling
- Supply Restocking
- Strong Work Ethic
- Cash Handling
- Positive and professional
- Point of Sale (POS) system operations
- Exceptional customer service
- Dining customer service
- Suggestive Selling
- High-volume dining
- Effective customer upselling
Timeline
Server
Waffle House
09.2022 - 01.2024
Cashier
7 11
01.2019 - 09.2022
Cashier
Dollar Tree
09.2017 - 09.2019
Server
Longhorn Steakhouse
12.2014 - 09.2017
Server
TGI Fridays
11.2012 - 09.2015
New Mexico State Highschool
GED
Southern New Hampshire University
Some College (No Degree) from Computer Science And Programming
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