Meagan Miles
Summary
Medical professional with 10 years experience in fast-paced medical call center, doctor office, and hospital setting. Unquestioned integrity, strong work ethic, initiative and strong customer service orientation when it comes to patient care. Flexible, fast learner who adapts quickly. Works well in culturally diverse settings with patience and compassion. Established record of dependability and creating positive rapport with patients, family, and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Inbound/Outbound Specialist
Revere Medical
08.2021 - Current
- Consistently handling high volume inbound and outbound calls for patients request in a timely and professional manner.
- Assisting patients with scheduling appointments, verifying eligibility for insurance, co-pays, billing claims, referrals, pre-authorizations and medical records.
- Documenting patients interactions and record details of inquiries, comments, and complaints via pt cases.
- Make necessary adjustments to patient demographic, insurance, and account balance information.
- Provide payers with verbal or faxed clinical status reports as needed.
- Ensure cases are worked efficiently and managed properly per documentation and follow-up.
- Train new associates on EMR system, phone setup and work flow.
- Perform other duties as assigned by the Contact Center leadership
- Proven track record of exceeding performance goals in a fast-paced call center environment.
Call Center Agent/ Medical Biller
Prime Healthcare
04.2018 - 12.2020
- Customer Service, responsible for answering phone lines from patients, insurance companies, law firms to process payments, update billing information, explains hospital deposits policies and payments arrangements standards. Performs special projects and assignments including cash posting, and Medicaid/Medicare adjustments. Work in Magic, Meditech, Epic, and CROH EMR system.
- Medical Biller, and A/R(Account Resolution), follow up of Managed Care/Commercial account. Responsible for cleaning accounts in workques. Pulling the insurance contracts comparing the codes/descriptions of services from the EOB and the medical bill making sure it matches and look for duplicate charges. Identify and research and trends to improve reimbursement opportunities and issues, as well as assist project manager to correct issues to reduce A/R.
Medical Office Specialist
Medical City Children Urgent Care
11.2016 - 04.2018
- Greeting patients and visitors, answering phone inquiries, and assisting patients with the web- check-in and check-out process. Verifying patient registration and insurance information and collected copayments. Keep patients records accurately filed, updated, and organized. Help lab technicians and assist in patient treatment as needed. Work in Practice Velocity EMR system
Senior Medical Assistant
Parkland Hospital (Family Medicine)
08.2016 - 11.2016
- Roomed patients getting vitals along with there chief complaint and history. Administered all adult and children vaccination (flu, pneumonia, rotavirus, MMR, etc.) Assisted with common office lab procedures such as joint injection, skin biopsies, Pap smear, colposcopies, and IUD Performed EMGs and EKG. Completed computer and written documentation. Confirm and schedule appointments. Keeping room stock with supplies.
Patient Care Tech/Nursing Assistant
Parkland Hospital
08.2015 - 08.2016
- Documentation monitoring blood sugar Check vitals ICD 9/ CPT coding Collecting laboratory specimens. Grooming and bathing patient when needed. Chart and checking glucose levels. Assisted nurses with catheters and telemetry. Observing patient and charting their health and behavior, documenting patient input and output. Assisted patient with mobility issues by helping them into their wheelchairs, assisted them into the restrooms. Floated in between hospital department to provide needed help. Answered call lights and multi- lines. Word in Epic EMR system.
Education
Medical Assistant -
ATI Career Training Center
05.2012
Completed Core Classes - undefined
Tyler Junior College
05.2010
Completed Core Classes -
Navarro Junior College
05.2009
Skills
Healthcare Customer Service Support
Healthcare Call Center
Medical Terminology
Ability to handle multiple tasks at once, Adaptability, and organization skills
Ability to communicate effectively and clearly with patients, colleagues, and managers
Strong Problem-solving, critical thinking skills, and resolved conflicts and attention to detail
Knowledge of computer software and programs, such as Athena, Epic, Magic, Microsoft Office/Word, and Excel
Certification
CMA- Certified Medical Assistant - 2025
Timeline
Medical Inbound/Outbound Specialist
Revere Medical
08.2021 - Current
Call Center Agent/ Medical Biller
Prime Healthcare
04.2018 - 12.2020
Medical Office Specialist
Medical City Children Urgent Care
11.2016 - 04.2018
Senior Medical Assistant
Parkland Hospital (Family Medicine)
08.2016 - 11.2016
Patient Care Tech/Nursing Assistant
Parkland Hospital
08.2015 - 08.2016
Completed Core Classes - undefined
Tyler Junior College
Medical Assistant -
ATI Career Training Center
Completed Core Classes -
Navarro Junior College
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