Meagan Miranda
Raeford,NC
Summary
Dynamic professional with over nine years of experience in management and customer service, complemented by expertise in medical data entry and front office operations. A strong passion for helping others drives a commitment to excellence, ensuring efficient fulfillment of team and client needs. Actively seeking a flexible work-from-home opportunity that supports a mobile lifestyle, facilitating seamless transitions between work and personal commitments. Recognized for a proactive approach to challenges, consistently delivering high-quality results while thriving in independent settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
11.2022 - 02.2023
- Remote call center.
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Front Office Receptionist
Care Connect
05.2022 - 10.2022
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Developed streamlined processes for handling patient information and billing inquiries.
- Identified visitors' needs to offer solutions and information.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
General Manager
Firehouse Subs
03.2015 - 04.2022
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Knowledge of truck orders, weekly inventory, and scheduling for all employees.
- Certified ServSafe and a certified business degree within Firehouse Subs.
- Implemented strategic initiatives to enhance customer satisfaction and operational efficiency.
- Developed training programs for staff, improving service quality and team performance.
- Led staff meetings to communicate goals, expectations, and performance feedback effectively.
- Established inventory control procedures, reducing waste and managing costs effectively.
- Fostered a positive work environment through team-building activities and recognition programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
GED - GED
Coastal Pines Technical College
Brunswick, GA05.2014
GED -
Glynn Academy
Georgia01.2014
Skills
- Restaurant Management (7 years)
- Food Safety (7 years)
- Recruiting (5 years)
- Kitchen Management Experience
- Restaurant Experience
- Microsoft Word
- Food Preparation (7 years)
- Inventory Control (5 years)
- Catering (7 years)
- POS (7 years)
- Cleaning Experience
- Supervising Experience (7 years)
- Employee Orientation
- Guest Services (7 years)
- Business Management
- Leadership
- Office Administration
- Office Management
- Food Industry
- Customer service (8 years)
- Data entry (Less than 1 year)
- Patient assessment
- Medical receptionist
- QuickBooks
- Microsoft Excel
- Microsoft Office
- Communication skills
- English
- Phone etiquette
- Customer service
- Critical thinking
- Active listening
Certification
- Business Management
- June 2018 to Present
- Advance management training program.
- Business master degree through Firehouse Subs general manager training
- Food Handler Certification
Disclaimer
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Conduent
11.2022 - 02.2023
Front Office Receptionist
Care Connect
05.2022 - 10.2022
General Manager
Firehouse Subs
03.2015 - 04.2022
GED - GED
Coastal Pines Technical College
GED -
Glynn Academy