Meagan Mogalli
Dearborn,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Beacon Specialized Living
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored progress and documented client health status changes to keep care team updated.
Graphic Designer
Freelance
10.2017 - Current
- Developed creative design for print materials, banners and signs.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Ophthalmic Assistant
L.O. Eye Care
10.2022 - 01.2023
- Obtained and recorded patient medical history and past ocular history.
- Checked patient visual acuities, field of vision, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Merchandiser
Great Lakes Coca-Cola
04.2016 - 10.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
Lead Teller
Kellogg Community Credit Union
08.2014 - 04.2016
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
- Counted, verified and handled bank deposits and armored car transactions.
Service Coordinator
Meijer
11.2012 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Lakeview High School
Battle Creek, MI06.2013
Skills
- Behavioral Management
- Progress Documentation
- Crisis Management
- Data Entry
- Goal Setting
- Active Listening
- Critical Thinking
- Time Management
- Conflict Resolution
- Computer Literacy
Timeline
Direct Support Professional
Beacon Specialized Living
02.2023 - Current
Ophthalmic Assistant
L.O. Eye Care
10.2022 - 01.2023
Graphic Designer
Freelance
10.2017 - Current
Merchandiser
Great Lakes Coca-Cola
04.2016 - 10.2018
Lead Teller
Kellogg Community Credit Union
08.2014 - 04.2016
Service Coordinator
Meijer
11.2012 - 08.2014
High School Diploma -
Lakeview High School
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