Meagan Morante
Paris
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
19
19
years of professional experience
Work History
Warehouse Packer
Amazon
03.2023 - 12.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Customer Service Representative
Bank of America
06.2019 - 07.2021
- To assist customer with their banking information release deposits, update account information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Supervisor
Kroger
12.2016 - 03.2019
- Manage the deli department and its current operations while supervising multiple employees
- Making sure the department is up to standards with company requirements
- Assisting each and every customer ensuring their needs are met
- Set and meet weekly department goals
- Ensure designated areas are clear of any obstructions and visually cater to the customers shopping experience
Customer Service Representative
Ambit Energy
03.2016 - 04.2017
- Handling incoming calls and processing payments
- Answer all billing and service questions related to a customer account
- Find solutions with faulty billing history
- Processing enrollments for new services regarding new customers
- Setting payment extensions for customers while providing first class and one-call resolutions
Patient Service representative
Smile Brands
08.2013 - 09.2015
- Handle a high volume of inbound calls in a call center environment while providing world class service
- Assisting prospective new dental patients by scheduling a first time visit for the and their families
- Updating existing patients profiles
- Explain payment options to patients
- Offering and education new patients about company products and prospective treatments
Leasing Professional
Greystar Properties
04.2012 - 07.2013
- Prepare new residential applications
- Qualify paper applications for community managers review
- Prepare rental agreement and addendums for new resident move in packets
- Inspect all pre-leased apartments prior to the residents scheduled move-in date
- Conduct document inspection and verification
- Collect and process payments
Customer service Representative
Health Care Parking systems
12.2010 - 02.2012
- Assisting all incoming and outgoing patients
- Manage and collect all funds that arrive for outgoing patients
- Bookkeeping of daily collections
- Collect and process payments
Administrative Assistant
Energy Exploration Inc
03.2006 - 04.2009
- Switchboard operator
- Connect international conference calls
- Manage shipping and receiving for office personnel
- Maintain database information
- Schedule travel for company executives
- Log all internal and external activity for future reference
Education
CPC - Medical Billing And Coding
Paris Junior College
Paris, Texas, TX05-2026
GED -
High School Equivalency
06-2024
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
- Data entry
- Order accuracy
- Adaptable to change
- Documentation and reporting
- Quality assurance
- Multitasking and organization
- Verbal and written communication
- Customer service
- Critical thinking
- Data processing
- Exceptional time management skills
- Time management
- Maintaining workplace safety
Assessments
Call Center Customer Service, 04/01/19, Proficient, Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Timeline
Warehouse Packer
Amazon
03.2023 - 12.2024
Customer Service Representative
Bank of America
06.2019 - 07.2021
Customer Service Supervisor
Kroger
12.2016 - 03.2019
Customer Service Representative
Ambit Energy
03.2016 - 04.2017
Patient Service representative
Smile Brands
08.2013 - 09.2015
Leasing Professional
Greystar Properties
04.2012 - 07.2013
Customer service Representative
Health Care Parking systems
12.2010 - 02.2012
Administrative Assistant
Energy Exploration Inc
03.2006 - 04.2009
CPC - Medical Billing And Coding
Paris Junior College
GED -
High School Equivalency
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