Meagan Ngetich
Manahawkin
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Style Department
Target
05.2023 - 09.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Customer Service Cashier
ShopRite
07.2020 - 06.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Education
Bachelor of Arts - Graphic Design
Rutgers University
Newark, NJ05.2026
High School Diploma -
Southern Regional High School
Manahawkin06.2022
Certificate in Multimedia - Digital Communications and Multimedia
Ocean County Vocational-Technical School
Brick, NJ06.2022
Skills
- Merchandise restocking
- Product Knowledge
- Credit and cash transactions
- Cash management
- Payment processing
- Customer assistance
- ID verification
- Cash register operation
- Coin counting
- Product recommendations
- Effective customer upselling
- Cash drawer balancing
- Returns and exchanges
- Scanner operations
- Outfit Coordination
- Strong leader
- Customer Service
- Attention to Detail
- Cash Handling
Timeline
Style Department
Target
05.2023 - 09.2023
Customer Service Cashier
ShopRite
07.2020 - 06.2023
Bachelor of Arts - Graphic Design
Rutgers University
High School Diploma -
Southern Regional High School
Certificate in Multimedia - Digital Communications and Multimedia
Ocean County Vocational-Technical School