Meagan O'Neal
Central City,KY
Summary
Proven track record in enhancing content quality and refining distribution strategies at Beschloss Associates, showcasing exceptional editing, proofreading, and deadline management skills. Excelled in customer service and operational efficiency, achieving high satisfaction levels. Skilled in Microsoft Office/Word Perfect and maintaining flexible schedules. Enthusiastic about honing strengths and skills to enhance abilities, multitask, and provide professional service.
Overview
11
11
years of professional experience
Work History
Newsletter Editor
Beschloss Associates
Kentucky
09.2019 - 04.2022
- Conducted research on topic trends to maintain relevance in the ever-changing subscriber expectations.
- Enhanced newsletter content quality by meticulously editing articles for grammar, style, and clarity.
- Refined newsletter distribution strategy by segmenting email lists based on subscriber preferences and behavior patterns.
- Streamlined the newsletter production process by implementing efficient editorial workflows and deadlines.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Front Desk Clerk/Hospitality Worker
Best Western Hotels & Resorts***/Super 8/Days Inn
Kentucky
07.2016 - 09.2018
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
Customer Service Phone Agent/Sales Floor Supervisor
Convergys
Kentucky
01.2011 - 02.2013
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Maximized use of CRM software to track pertinent client details and ensure seamless handling of future interactions.
- Assisted in the creation of user manuals and training materials, improving end-user understanding of products.
Education
GED -
Littlefield Adult Learning Center
Littlefield, TX03.2010
Skills
- Deadline-oriented
- Fact-checking
- Editing and proofreading
- Microsoft Office/Word Perfect
- Flexible Schedule
Timeline
Newsletter Editor
Beschloss Associates
09.2019 - 04.2022
Front Desk Clerk/Hospitality Worker
Best Western Hotels & Resorts***/Super 8/Days Inn
07.2016 - 09.2018
Customer Service Phone Agent/Sales Floor Supervisor
Convergys
01.2011 - 02.2013
GED -
Littlefield Adult Learning Center