Meagan Rauls
Wichita,KS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant to the Director
GraceMed
Wichita, KS
07.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Lead Patient Service Representative
GraceMed
Wichita, KS
04.2017 - 07.2023
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Developed and implemented customer service policies and procedures.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Lead Customer Service Representative
Protection1
Wichita, KS
06.2006 - 10.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to improve overall customer experience.
- Mentored junior staff, providing guidance on best practices in customer service.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
- Maintained detailed records of all interactions with clients, ensuring accurate data collection for future reference.
- Investigated and resolved accounting, service and delivery concerns
Education
Business Administration And Management
Wichita State University
Wichita, KS05-2025
Associate of Applied Science - Accounting And Business Management
Butler County Community College
El Dorado, KS05-2005
Skills
- Meeting facilitation
- Document Preparation
- Research abilities
- Interpersonal Relations
Timeline
Administrative Assistant to the Director
GraceMed
07.2023 - Current
Lead Patient Service Representative
GraceMed
04.2017 - 07.2023
Lead Customer Service Representative
Protection1
06.2006 - 10.2016
Business Administration And Management
Wichita State University
Associate of Applied Science - Accounting And Business Management
Butler County Community College