Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Meagan Remillard

Manchester,NH

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Vans
Manchester, NH
03.2020 - 01.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Scare Actor

Spooky World Theme Park
Litchfield, NH
10.2022 - 10.2023
  • Prepared costumes for upcoming shows and events.
  • Developed character-specific dialogue to create a realistic experience for guests.
  • Performed as a scare actor in haunted houses, mazes, and other attractions.
  • Interacted with guests to provide an immersive horror experience.
  • Followed safety protocols to ensure the safety of all participants.
  • Managed props and set pieces during performances.
  • Collaborated with other actors on scenes, choreography, and improvisations.
  • Assisted in setup and teardown of attractions prior to each shift.
  • Ensured that guest interactions were consistent with the desired theme of the attraction.
  • Utilized special effects makeup techniques to enhance characterizations.
  • Trained new actors on proper technique and movement within the attraction.

Grocery Stocker

Market Basket
Hooksett, NH
01.2017 - 07.2020
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Assisted customers in locating desired items within the store.
  • Restocked shelves after each customer purchase for optimal display presentation.
  • Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
  • Responded quickly to any customer inquiries or complaints regarding stocked items.
  • Built promotional displays for featured products in accordance with corporate marketing plans.
  • Reported any damaged goods or out-of-date items immediately to management personnel.
  • Processed returns and exchanges efficiently according to company policy.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Pushed carts and loaded customer purchases into vehicles.

Education

High School Diploma -

Manchester School Of Technology
Manchester, NH
09-2020

Skills

  • Profit And Loss Tracking
  • Staff Training
  • Employee Records Management
  • Resolving Complaints

Affiliations

Physical Activities include, skating, running, and heavy lifting

I entertain small audiences by streaming on Twitch

I've taught dance lessons

Timeline

Scare Actor

Spooky World Theme Park
10.2022 - 10.2023

Assistant Store Manager

Vans
03.2020 - 01.2024

Grocery Stocker

Market Basket
01.2017 - 07.2020

High School Diploma -

Manchester School Of Technology
Meagan Remillard