Meagan Remillard
Manchester,NH
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Vans
Manchester, NH
03.2020 - 01.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Scare Actor
Spooky World Theme Park
Litchfield, NH
10.2022 - 10.2023
- Prepared costumes for upcoming shows and events.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Interacted with guests to provide an immersive horror experience.
- Followed safety protocols to ensure the safety of all participants.
- Managed props and set pieces during performances.
- Collaborated with other actors on scenes, choreography, and improvisations.
- Assisted in setup and teardown of attractions prior to each shift.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Utilized special effects makeup techniques to enhance characterizations.
- Trained new actors on proper technique and movement within the attraction.
Grocery Stocker
Market Basket
Hooksett, NH
01.2017 - 07.2020
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Checked expiration dates on perishable items to guarantee freshness.
- Assisted customers in locating desired items within the store.
- Restocked shelves after each customer purchase for optimal display presentation.
- Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Built promotional displays for featured products in accordance with corporate marketing plans.
- Reported any damaged goods or out-of-date items immediately to management personnel.
- Processed returns and exchanges efficiently according to company policy.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Pushed carts and loaded customer purchases into vehicles.
Education
High School Diploma -
Manchester School Of Technology
Manchester, NH09-2020
Skills
- Profit And Loss Tracking
- Staff Training
- Employee Records Management
- Resolving Complaints
Affiliations
Physical Activities include, skating, running, and heavy lifting
I entertain small audiences by streaming on Twitch
I've taught dance lessons
Timeline
Scare Actor
Spooky World Theme Park
10.2022 - 10.2023
Assistant Store Manager
Vans
03.2020 - 01.2024
Grocery Stocker
Market Basket
01.2017 - 07.2020
High School Diploma -
Manchester School Of Technology