Meagan Roane
Customer Service/Cashier
Batesville,MS
Summary
Proven track record in enhancing customer satisfaction and loyalty at BancorpSouth, leveraging exceptional communication skills and computer proficiency. Expert in operations support and community engagement, demonstrated through successful volunteer recruitment and fundraising initiatives. Achieved significant improvements in service efficiency and recordkeeping accuracy, contributing to a positive and results-driven team environment.
Overview
20
20
years of professional experience
Work History
Sales Associate
Cannon Motors Company
Senatobia, Mississippi
12.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Volunteer
The Real McCoy Thrift Store
05.2024 - 07.2024
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated with different service providers to meet clients' individual needs.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Cashier
Jimmy John's
08.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Teller
Bankplus
06.2006 - 05.2007
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Teller
BancorpSouth
06.2005 - 03.2006
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
GED -
Northwest Community College
Southaven, MS06.2005
Skills
- Recordkeeping
- Computer Skills
- Flexible Schedule
- Operations Support
- Food Distribution
- Fundraising
- Data Entry
- Telephone Etiquette
- Volunteer Recruitment
- Community Engagement
Homemaker and mom for 16 years
Taken care of household responsibilities along with raising six children
Timeline
Sales Associate
Cannon Motors Company
12.2024 - Current
Volunteer
The Real McCoy Thrift Store
05.2024 - 07.2024
Cashier
Jimmy John's
08.2023 - 10.2023
Teller
Bankplus
06.2006 - 05.2007
Teller
BancorpSouth
06.2005 - 03.2006
GED -
Northwest Community College
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