Meagan Rockwell
Quincy,MA
Summary
Driven and adaptable professional with a proven track record at Midtown Coffee, excelling in fast-paced environments through exceptional teamwork, communication, and time management skills. Demonstrated ability to enhance operational efficiency and foster collaborative success, showcasing a commitment to excellence and a positive, results-driven approach. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Back Kitchen Help
Midtown Coffee
Quincy, CA
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Papa Murphy's
Quincy, CA
09.2004 - 09.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Barista
Dunns Coffee
Quincy, CA
01.2011 - 08.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Customer Service Cashier/Bookkeeper
Safeway
Quincy, CA
07.2004 - 07.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Did daily bookkeeping in excel as well as daily bank deposits.
Shift Superisor
Papa Murphy's Take and Bake Pizza
Quincy, CA
06.2001 - 07.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
Inbound Call Center Representative
ATT
El Dorado Hills, CA
06.2003 - 11.2003
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Built positive relationships with customers by providing exceptional customer service.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate In Arts - Administration of Justice
Feather River College
Quincy, CA05.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Organization and Time Management
- Verbal Communication
Timeline
Back Kitchen Help
Midtown Coffee
04.2024 - Current
Barista
Dunns Coffee
01.2011 - 08.2012
Store Manager
Papa Murphy's
09.2004 - 09.2013
Customer Service Cashier/Bookkeeper
Safeway
07.2004 - 07.2005
Inbound Call Center Representative
ATT
06.2003 - 11.2003
Shift Superisor
Papa Murphy's Take and Bake Pizza
06.2001 - 07.2005
Associate In Arts - Administration of Justice
Feather River College