Mae Shaw
Orem,Utah
Summary
Versatile Copywriter with background creating wide-ranging styles and types of content. Intelligent professional with expertise in translating project goals to produce on-target work. Highly adaptable when ascertaining, comprehending and following project requirements as well as various style guidelines.
Overview
4
4
years of professional experience
Work History
Copywriter, Content Creator
Shop Andi
American Fork, UT
05.2023 - Current
- Edited existing copy to improve readability while preserving the intended message.
- Brainstormed new approaches to increase engagement with target audiences.
- Translated complex technical information into concise yet compelling copy.
- Performed keyword research to optimize content visibility in search engine results.
- Managed multiple projects simultaneously under tight deadlines.
- Adapted written pieces for different platforms such as mobile devices or web applications.
- Created engaging headlines that capture reader attention quickly.
- Reviewed and edited copy to ensure accuracy, clarity, consistency, and alignment with brand standards.
- Developed creative concepts for promotional campaigns based on client objectives and target audience.
- Researched industry trends and topics to develop content ideas.
- Collaborated with designers and other creatives to generate original content that resonates with customers.
- Generated SEO-friendly content that increases organic website traffic.
- Edited and proofread copy for grammar, punctuation and spelling, rewriting for clarity and accuracy.
Customer Service, Mixologist, Team Lead and Shift Manager
Fiiz drinks
Orem, Ut
12.2021 - 01.2023
- Attended customers, opened and closed the store, handled the register, cleaned and restocked daily, and helped maintain a healthy, fun and organized work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Maintained an organized and clean bar area.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Developed new cocktail recipes based on customer preferences.
- Created seasonal drinks for special occasions.
- Provided recommendations for specialty drinks upon request.
- Handled complaints from guests in a professional manner.
- Managed opening, closing duties including setting up, breaking down the bar area.
- Interacted with guests to ensure satisfaction with their experience.
- Conducted inventory of supplies and restocked as needed.
Customer Service Representative
Ardent Pest Control
Provo, Ut
09.2021 - 12.2021
- Handled customer accounts, answered inbound phone calls and made outbound calls to help customers with issues regarding service
- Arranged technician schedules and scheduled appointments for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Rep. and Stylist
David's Bridal
Kansas City, Missouri
05.2021 - 09.2021
- Assisted customers with issues and concerns
- Cleaned and maintained the front desk of the store, interacted with customers and assisted in the process of purchasing, shipping and caring for products.
- Greeted customers, provided excellent customer service, and answered questions.
- Organized merchandise displays to attractively showcase products.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Assisted brides in selecting the perfect wedding gown for their special day.
- Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry.
- Maintained knowledge on current trends in bridal fashion and styles.
- Managed inventory of gowns, ensuring all sizes were available for selection.
- Conducted fittings with brides and adjusted garments accordingly.
- Greeted customers warmly upon arrival at store or salon location.
- Communicated with vendors regarding delivery dates of new merchandise.
- Created displays showcasing featured items in the boutique.
Store Associate/ Sales Rep
Marshalls
Kansas City, MO
11.2019 - 03.2020
- Maintained a clean and organized store environment, assisted customers in the locating of merchandise
- Assisted customers with issues and questions about store policies.
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
Education
Associate of Science - English, Creative Writing And Literary Studies
Utah Valley University
Orem, UT05-2025
High School Diploma -
Park Hill High School
05.2021
Skills
- Writing
- Editing
- Copywriting
- Copyediting
- Typing
- Proofreading
- Social media
- Organization
- Team Leading
- Competent in Microsoft Word
- Competent in Microsoft Excel
- Problem solving
- Customer Service
- Communication
- Writing Revision
- Writing, Editing, And Proofreading
Accomplishments
- Letter in academics
- Letter in athletics
- Letter in orchestra
- Letter in choir
- President of Tri-M
- Member of Student Government
- Member of Student Council
Languages
English
Native/ Bilingual
French
Elementary
Spanish
Limited
References
References available upon request.
Timeline
Copywriter, Content Creator
Shop Andi
05.2023 - Current
Customer Service, Mixologist, Team Lead and Shift Manager
Fiiz drinks
12.2021 - 01.2023
Customer Service Representative
Ardent Pest Control
09.2021 - 12.2021
Customer Service Rep. and Stylist
David's Bridal
05.2021 - 09.2021
Store Associate/ Sales Rep
Marshalls
11.2019 - 03.2020
Associate of Science - English, Creative Writing And Literary Studies
Utah Valley University
High School Diploma -
Park Hill High School