Meagan St.John

As I transitioned to Front Office Supervisor, I seamlessly carried over responsibilities from my prior role, maintaining these duties for the initial 11 months. Now, my primary focus is on providing comprehensive support to the administrative team as their manager, emphasizing my commitment to their needs while guaranteeing a consistent execution of my broader duties.

• Provide leadership, insight, and mentoring to newly hired employees, offering knowledge about various company programs.
• Evaluate individual and team business performance, identifying opportunities for improvement.
• Resolve customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
• Assist with interviewing job applicants
• Lead staff meetings to maintain open communication and quickly address concerns.
• Mediate conflicts between employees and facilitate effective resolutions to disputes.
• Write staff schedules and adapt as needed in the case of call-outs.

Initially managing calls and hygiene appointments, I quickly demonstrated growth and assumed additional roles. While still handling inquiries and scheduling, my responsibilities expanded to include:

• Crafting the Hygienist's schedule
• Taking calls and scheduling Restorative appointments
• Conducting quarterly check-ins with staff
• Contributing to front office supervision
• Participating in payroll processes
• Conducting interviews
• Liaising with and overseeing various third-party entities
• Updating the phone tree
• Generating treatment estimates for patients
• Coordinating patient appointments
• Drafting Standard Operating Procedures (SOPs)
• Providing training to new hires

I assisted in training a new set of front office managers and supervisors in using our operating system (Resort Suite) and helped them become familiar with the property. I then stepped away from the supervisor role to focus back on reservations, groups, and concierge.

While keeping all of my duties and tasks from my previous position, I also took on managing the concierge section and assisted my Front Office Manager with his duties.

• Created SOP's and put together training programs for new agents
• Created checklists and managed the concierge staff
• Assisted guests with booking reservations and activities
• Made weekly activity schedules to provide to guests
• Did any needed reconciliations for Expedia and Booking.com reservations
• Assisted travel agents with bookings.

I started out as a Front Desk Agent, and my responsibilities were as follows:

• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Assisted with check-in and check-out procedures for guests.
• Assisted with luggage handling for incoming guests.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Inputted guest information into computer system accurately and securely.
• Trained and directed new agents
• Performed housekeeping duties such as stocking supplies or cleaning rooms as needed.

After a couple of months, I had demonstrated my strength in assisting with group reservations; earning the title of Group Specialist.

• Worked alongside the resort's event coordinators to create and manage group master accounts, room blocks, and reservations
• Built new rate codes for group and new promotions
• Established a relationship with group coordinators
• Worked alongside the accounting team to set up billing