Meagan Williams
Houston
Summary
A skilled and dynamic young professional, experienced at working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and dependable. Confident and poised in communicating with individuals at all levels. Detail-oriented and resourceful in completing projects, with the ability to multi-task effectively.
Overview
17
17
years of professional experience
Work History
Pathology Lab Assistant
Houston Methodist
Houston
06.2022 - Current
- Assisted with developing new methods or techniques in order to improve laboratory processes.
- Combined reagents with samples following standardized experimental processes.
- Performed quality control on all incoming specimens for accuracy and completeness.
- Participated in research activities related to pathology studies.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Validated laboratory test processes for completeness and safety.
- Reviewed test results with pathologists prior to release of reports to physicians or other healthcare providers.
- Performed clerical duties such as filing paperwork or preparing slides for review.
- Processed patient samples by collecting, labeling, and sorting them according to pathology instructions.
Houston Methodist HOSPITAL
Houston
06.2018 - Current
- Ensuring that rooms and public areas are cleaned to their highest standards
- Assisting my peers with timing task and any given assignments
- Creating a clean and safe environment
- Checking status of all the rooms
BOSTON MARKET
Houston
06.2013 - Current
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and orderly checkout areas
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
Service Delivery Agent
Whirlpool
Houston
01.2020 - 12.2022
- Analyzed trends in customer complaints related to product and service quality.
- Investigated customer issues and problems, identified root causes and implemented solutions.
- Liaised with delivery recipients to verify correct shipment contents and timing, obtaining approval and signature confirming receipt.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provided technical support to customers via phone, email and chat.
- Communicated traffic-related delays, mechanical issues and other problems in transportation affecting delivery times to shipping and recipient facilities.
- Identified areas for improvement in existing systems and processes used for service delivery operations.
- Created reports on service deliveries for management review.
Customer Representative interactions
Houston
09.2016 - 06.2018
- Receiving and transferring calls to the correct department.
- Helping people with their loans and making payments.
- Meeting with potential borrowers to understand their financial needs and answer questions about their loans.
- Analyzing income verification and financial documents.
- Presenting different loan products and terms.
Scheduler veteran choice program
Houston
05.2015 - 10.2017
- Hear and resolve complaints from patients or the public
- Schedule appointments for surgery, Injured, vaccinations, eye care, Mammograms, and maintain and update appointment calendars
- Enroll individuals to participate in programs and notify them of their appointments
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages and scheduling
PETCO
Houston
03.2014 - 08.2015
- Providing customer service and answer their queries
- Cashier, handling money and deposits
- Track record of over-achieving sales quota
- Cross sell products
- Providing care for the animals/ Maintain feeding times and any cage changes
THE ART OF INSTITUES /LIBRARIAN
Houston
03.2012 - 12.2014
- Search standard reference materials, including on-line sources and the Internet, in order to answer patrons' reference questions
- Analyze patrons' requests to determine needed information
- Keep records of circulation and materials
- Supervise budgeting, planning, and personnel activities
NEW YORK & COMPANY
Houston
08.2012 - 07.2014
- Providing customer service and answer their queries
- Retail Sales Associate Worker
- Track record of over-achieving sales quota
- Ensure high levels of customer satisfaction through excellent sales and services
Teacher
day care veGGIE PAL
Houston
02.2009 - 12.2011
- Assigned schedules and routines
- Grooming, feeding, changing diapers, and cleaning rooms and toys
- Learning and socialization to ensure children learn basic skills and concepts
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Implemented behavior management strategies to maintain classroom discipline.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Supervised after school activities such as clubs or sports teams.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Education
Associate of Arts - Culinary classes, Cruising classes, Business classes
THE ART INSTITUTE OF HOUSTON
06.2015
High School Diploma -
ALIEF ELSIK HIGH SCHOOL
08.2012
Some College (No Degree) - Mental Health Counseling
San Jacinto College
Houston, TXSkills
- Visionary
- Inspiring others
- Ability to work with a variety of personalities
- Situation evaluation
- Situation analysis
- Excellent written communication skills
- Excellent verbal communication skills
- Typing
- Committed
- Self-motivated
- Laboratory safety protocols
- Active listening
- Medical terminology
- Analytical testing
- Medical office administration
- Data interpretation
- Chemical handling
- Group and individual instruction
- Assigning and grading work
Accomplishments
Graduated high school, School of culinary arts, 3.0, Providing manager learning personal skills, Received award for great leadership, Platinum award for attendance
Timeline
Pathology Lab Assistant
Houston Methodist
06.2022 - Current
Service Delivery Agent
Whirlpool
01.2020 - 12.2022
Houston Methodist HOSPITAL
06.2018 - Current
Customer Representative interactions
09.2016 - 06.2018
Scheduler veteran choice program
05.2015 - 10.2017
PETCO
03.2014 - 08.2015
BOSTON MARKET
06.2013 - Current
NEW YORK & COMPANY
08.2012 - 07.2014
THE ART OF INSTITUES /LIBRARIAN
03.2012 - 12.2014
Teacher
day care veGGIE PAL
02.2009 - 12.2011
Associate of Arts - Culinary classes, Cruising classes, Business classes
THE ART INSTITUTE OF HOUSTON
High School Diploma -
ALIEF ELSIK HIGH SCHOOL
Some College (No Degree) - Mental Health Counseling
San Jacinto College