Summary
Overview
Work History
Education
Skills
Timeline
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Meagan Thurston

Greenville,VA

Summary

Dynamic leader with a proven track record at Aramark/JMU, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, significantly improving service quality. Skilled in financial management and employee scheduling, adept at fostering a positive work environment and driving sales growth.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Aramark/JMU
08.2019 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Warehouse Material Handler

Lakeside Book Company
06.2019 - 08.2019
  • Contributed to reduced product damages by carefully handling fragile items during storage and transportation processes within the warehouse environment.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.
  • Maintained clean and organized warehouse environment, which contributed to safer workspace for all employees.

Baker

The Country Cafe & Bakery
12.2016 - 06.2019
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Produced consistently high-quality baked goods for customers.
  • Created appealing displays to showcase products in bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.

Team Lead

Long Johns Silvers
09.2010 - 12.2015
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

High School Diploma -

Broadway High School
Broadway
06-2007

Restaurant Careers

Massanutten Technical Center
Harrisonburg, VA
06-2007

Skills

  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Team leadership
  • Time management
  • Sales reporting
  • Financial management
  • Budgeting and finance
  • Employee scheduling

Timeline

Assistant Manager

Aramark/JMU
08.2019 - Current

Warehouse Material Handler

Lakeside Book Company
06.2019 - 08.2019

Baker

The Country Cafe & Bakery
12.2016 - 06.2019

Team Lead

Long Johns Silvers
09.2010 - 12.2015

High School Diploma -

Broadway High School

Restaurant Careers

Massanutten Technical Center

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Meagan Thurston