Meagan Turberville
Jay,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Seeking to maintain full time position that offers challenges utilizing my skill set as well as looking to take on new skill sets. Empathetic and genuine. Exemplary work ethic. Outstanding communication skills. Creative problem solving. Group leadership. Payment collection. Client-oriented.
Overview
19
19
years of professional experience
Work History
Delinquency Control Counselor
Navy Federal Credit Union
10.2023 - Current
- Decreased delinquency rates by implementing effective counseling strategies and techniques.
- Collaborated with cross-functional teams to develop innovative solutions for delinquency control.
- Achieved successful repayment resolutions by negotiating payment arrangements with members.
- Managed a diverse portfolio of members, successfully guiding them toward sustainable debt repayment solutions.
- Delivered exceptional member service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved member disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Documented member payment interactions and account statuses for future reference.
- Negotiated payment plans with members to prevent accounts from entering collections.
Realtor
HomeSmart Sunshine Realty
09.2020 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets/ Write contracts to outline sales and purchases of properties/ Coordinate appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes/ Write listings detailing and professionally highlighting property features to increase sales chances/ Communicate with clients to understand property needs and preferences/ Promote sales of properties through advertisements, open houses and online advertising platforms/ Compare properties with similarly sold properties to determine competitive market prices/ Advised and informed prospective clients on current market activities and conditions/ Interview clients and generated lists of potential properties meeting specific requirements from available listings/ Use MLS software to create and prepare documents such as closing statements, purchase agreements and deeds/ Liaise between buyers and sellers to establish favorable prices and negotiate contract terms/ Arrange for inspections and surveys of sold properties/ Resolve client concerns related to home purchases to maintain high satisfaction ratings/ Liaise between buyers and sellers to provide positive experiences for both parties/ Handle day-to-day happenings of real estate office to consistently grow client base and increase revenue/ Complete property walkthrough before completing deals to uphold accuracy in listings and appraisals/ Stay up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes/ Increase home sales through persuasion, negotiation and closing prowess/ Compare recently sold area properties to determine competitive market prices/ Use MLS software to develop and maintain list of properties suited to different needs and budgets
Receptionist/Legal Assistant
Dan Stewart Law Firm
01.2023 - 07.2023
- Answer phones and greet clients/ Schedule appointments and maintain calendars/ Schedule and coordinate staff and other meetings/ Collate and distribute mail/ Prepare communications, such as memos, emails, invoices, reports and other correspondence/ Write and edit documents from letters to reports and instructional documents/ Create and maintain filing systems, both electronic and physical/ Well versed in PowerPoint, Excel, Word and Adobe
Barn Hand
Farm Owner
10.2020 - 05.2021
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing/ Cleaned stalls, pens, and equipment using farm tools tools for optimal health of horses, cats and dogs/ Rotated animals between grazing areas to provide enough access to food/ Observed animals and notified their owner of signs of illness/ Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes/ Inspected machinery, building, pens, yards, and fences for optimal efficiency and integrity/ Oversaw feeding, watering and health monitoring of horses, prioritizing health and wellness/ Made calls to the farrier and the vet for routine and emergency reasons
Health Support Specialist
Health Department
10.2017 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity/ Carried out day-day-day duties accurately and efficiently/ Demonstrated respect, friendliness and willingness to help wherever needed/ Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment/ Maintained energy and enthusiasm in fast-paced environment/ Developed and maintained courteous and effective working relationships/ Documented height, weight and hemoglobin for children from birth to 5 years old/ Recorded information from parents on eating/drinking habits of their children to better aid Nutritionists/ To inventory and ordered supplies on regular basis
Chiropractic Assistant
Henry Chiropractic
07.2016 - 08.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations/ Performed electric muscle stimulation, massage and mechanical traction/ Sanitized, restocked and organized exam rooms and medical equipment/ Scheduled patient appointments for busy chiropractic practice/ Gathered forms and copied insurance cards to collect patient information for billing and insurance filing/ Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs/ Documented vital signs and health history for patients in clinic and hospital environments/ Collected and documented patient medical information such as blood pressure and weight/ Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions/ Inputted patient data into office's computer system using computer software and checked all information for accuracy/ Performed clerical duties, such as word processing, data entry, answering phones and filing/ Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment/ Explained procedures to patients to reduce anxieties and increase patient cooperation/ Prepared patients for X-rays/ Implemented care and efficiency improvements to support and enhance office operations/ Conducted monthly and quarterly inventory of supplies using facility cost reporting records/ Measured patient pulse oximetry/ Followed appropriate procedures to minimize patient's exposure to radiation/ Collected pertinent data and calculations to aid physician in interpreting results
Barn Manager
Secret Hope Farm
01.2005 - 07.2017
- Maintained medical records of histories, required shots and immunizations for livestock and stable animals/ Operated farm machinery to perform landscaping, manure disposal and horse transport duties/ Instructed group and private riding lessons for beginner and intermediate students/ Monitored overall health and well-being of 12-16 horses and 5-7 dogs, paying attention to signs of concern/ Utilized brushes, shovels and water hoses to thoroughly clean stalls and pens/ Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations/ Trained and supervised new barn workers in animal care procedures, maintenance duties and safety precautions/ Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease/ Assessed animals for signs of injury or illness, notifying managers or veterinarians/ Treated animal illnesses or injuries following experience or instructions of veterinarians/ Inspected facilities to determine maintenance needs/ Planned work schedules according to personnel and equipment availability/ Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies/ Monitored workers to enforce safety regulations and warned or disciplined violators/ Conducted medical examinations and organized paperwork for incoming animals/ Trained several client horses and also rode many boarder horses for owners
Caregiver
Community School
08.2010 - 09.2011
- Maintained effective schedule balance between rest periods, active play and instruction/ Taught children to organize toys, wash hands and share by leading by example/ Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs/ Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions/ Enforced rules and managed behavior through developmentally appropriate discipline/ Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate/ Applied positive behavior management techniques to enhance social interactions and emotional development/ Planned and guided age-appropriate tasks like reading, crafts and other activities/ Created and implemented diverse educational strategies to boost development/ Monitored entrances and exits to maintain safety and organized environments/ Offered top-notch care to 18+ children at once, ranging in age from kindergarten to fifth grade/ Introduced children to educational games and activities to boost learning/ Distributed food, napkins and beverages in preparation for snack time/ Assisted children with putting on coats and cold-weather gear before going outside/ Instructed children in crafts and other activities to promote gross and fine motor skills/ Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Education
Real Estate License -
Team Hughes Real Estate School
06.2020
High School Diploma -
Milton High School
05.2008
Skills
- Debt management
- Negotiation Techniques
- Empathy Development
- Account Management
- Call center experience
- Payment Acceptance
- Patience and Persistence
- Issue investigation
- Problem-Solving
- Risk and needs assessments
- Effective Communication
- Teamwork and Collaboration
- Relationship Building
- Multitasking
- Active Listening
References
- Britteny Butler, Farm Owner, 850-390-6794
- Alicia Kirchoff, Former co-worker, 850-382-0807
- Craig Henry, Henry Chiropractic, 850-865-4221
Timeline
Delinquency Control Counselor
Navy Federal Credit Union
10.2023 - Current
Receptionist/Legal Assistant
Dan Stewart Law Firm
01.2023 - 07.2023
Barn Hand
Farm Owner
10.2020 - 05.2021
Realtor
HomeSmart Sunshine Realty
09.2020 - Current
Health Support Specialist
Health Department
10.2017 - 01.2019
Chiropractic Assistant
Henry Chiropractic
07.2016 - 08.2017
Caregiver
Community School
08.2010 - 09.2011
Barn Manager
Secret Hope Farm
01.2005 - 07.2017
Real Estate License -
Team Hughes Real Estate School
High School Diploma -
Milton High School