Meagan Vittitow
Louisville,KY
Summary
Dynamic leader with a proven track record at Derby City Pizza Co., adept in operations management and team leadership. Excelled in enhancing customer satisfaction and loyalty, while implementing cost-saving strategies and fostering a high-performance culture. Skilled in inventory control and relationship building, achieving notable increases in profitability and employee retention.
Overview
5
5
years of professional experience
Work History
General Manager
Derby City Pizza Co.
07.2021 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant General Manager
Snappy Tomato
12.2019 - 10.2020
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Education
Diploma - General Studies
South Park Tapp
Louisville KY 05.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Team training and development
Timeline
General Manager
Derby City Pizza Co.
07.2021 - 08.2024
Assistant General Manager
Snappy Tomato
12.2019 - 10.2020
Diploma - General Studies
South Park Tapp
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