Dedicated assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Day Care Teacher
Noah's Ark Early Development Center
01.2019 - 01.2022
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Engaged with children on individual basis to build positive relationships and promote learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Actively encouraged children to develop their communication, problem-solving and social skills.
Utilized technology to develop instructional materials and activities for children.
Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Organized and supervised large and small group activities.
Created safe and nurturing learning environment for preschoolers.
Monitored classroom to verify safe and secure environment.
Utilized creative teaching strategies to engage students in classroom.
Planned and executed activities to stimulate physical, social and intellectual growth.
RECEPTIONIST
United Medical Center
01.2021 - 01.2021
Verifying insurance benefits
Analyzing EOB's
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Maintained confidentiality of information regarding clients and company.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Routed incoming mail and messages to relevant personnel without delay.
Collected co-payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.
ADMINISTRATIVE ASSISTANT
Marlow's Wrecker Service
01.2018 - 01.2019
Developed strategies to streamline and improve office procedures.
Managed department budgets and generated financial reports for management review.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Established administrative work procedures to track staff's daily tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Liaised between clients and vendors and maintained effective lines of communication.
Completed forms, reports, logs, and records to quickly handle all documentation.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assisted coworkers and staff members with special tasks on daily basis.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
KAUFMAN HIGH SCHOOL
Kaufman
05.2014
Skills
Activity Planning
Lesson Planning
Behavior Modeling
Culinary aptitude
Billing
Curriculum Development
Time Management
Customer Service
Administrative Support
Clerical Support
Data Entry
Scheduling
File Management
Travel Coordination
Scheduling appointments
Document Management
Basic accounting
Mail distribution
Schedule Management
Performance Improvement
Office Administration
Telephone skills
Expense Reporting
Organization skills
Bookkeeping
Mail handling
Filing
Appointment Scheduling
Invoice Processing
Quickbooks
Office Management
Scheduling and calendar management
Database entry
Strategic Planning
Social Media Management
Patient Scheduling
Multi-Line Telephone Systems
Computer Proficiency
Billing and Invoicing
Document Scanning
Word Processing
Payroll
Expense Tracking
Telephone reception
Multitasking
Reliability
Problem-Solving
Self Motivation
Timeline
RECEPTIONIST
United Medical Center
01.2021 - 01.2021
Day Care Teacher
Noah's Ark Early Development Center
01.2019 - 01.2022
ADMINISTRATIVE ASSISTANT
Marlow's Wrecker Service
01.2018 - 01.2019
High School Diploma -
KAUFMAN HIGH SCHOOL
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