Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Willingham

Heflin

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Co-Owner, Assistant Director, Office Manager

Riddle Enterprises Kiddie Castle Daycare
05.2016 - Current
  • Managed day-to-day business operations efficiently, ensuring smooth workflow and timely completion of tasks including staffing, inventory management, budgeting, accounting and payroll processing.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Established policies and procedures to ensure compliance with local, state, and federal regulations.
  • Oversaw employee relations issues such as grievances, disciplinary actions, and terminations.
  • Handled incoming and outgoing mail, email and faxes.
  • Performed general bookkeeping duties
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Sales Associate

Old Navy
11.2014 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Listened to customer needs and desires to identify and recommend optimal products.

Medical Assistant/Scrub Nurse

Anniston OBGYN
06.2012 - 05.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Reduced the risk of infection with strict adherence to aseptic techniques throughout all stages of surgery.
  • Boosted efficiency during surgical procedures, anticipating surgeon needs and preparing necessary instruments for seamless transitions throughout each case.
  • Consistently maintained accurate records of surgical procedures, ensuring proper documentation for patient care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.

Education

Surgical Technology

Gadsden State Community College
Gadsden, AL

Basics

Gadsden State Community College
Gadsden, AL

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Operations management
  • Multitasking and organization

Timeline

Co-Owner, Assistant Director, Office Manager

Riddle Enterprises Kiddie Castle Daycare
05.2016 - Current

Sales Associate

Old Navy
11.2014 - 05.2016

Medical Assistant/Scrub Nurse

Anniston OBGYN
06.2012 - 05.2013

Surgical Technology

Gadsden State Community College

Basics

Gadsden State Community College

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