Meagan Wilson
San Leon ,TX
Summary
Results-driven community service professional and manager with many years in the public sector. Highly personable, with extraordinary attention to detail and talent for gaining trust. Quality-focused Property Manager who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Guest Reservations - Park Maintenance- Hospitality training and supervising. Manager of Community resorts. Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
RV Park Manager
Freeport Friendly Rv
12.2022 - Current
- Optimized the overall customer experience through great service.
- Staying on top of maintenance and staffing issues.
- Making it a pleasant experience for vacationers as well as long term residents.
- Going the extra mile.
- Over see adherence to HOA guidelines/Bylaws.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Monitored budget and expenditures, keeping facility within budget.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Property Manager
Jackie's Place RV Resort
11.2023 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Assistant Manager
Forest Retreat Rv Park
09.2022 - 12.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Floor Manager
Tour18 Golf Course
05.2010 - 10.2018
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Handled customer complaints personally to verify they were properly handled.Created staff schedules in response to community needs.Managed all day-to-day activities involving tenants, subcontractors and property management.Wrote clear and concise owner's reports based on findings from quarterly financial statements.Monitored common areas for cleanliness and safety.Worked with the owners to identify, develop and achieve community goals and objectives.Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Education
Associate Degree In Nursing - Medical Assisting
Everest University - Tampa
Tampa, FL06.2007
Diploma - High-school
Hargrave High School
Huffman, TX05.2003
Skills
- Filing Systems
- Maintaining Vendor Files
- Office Cleaning
- Delivery Schedules
- Maintenance Requests
- Park Management
- Property Assessments
- Professional Relationships
- Disciplinary Action
- Organizational Systems
- Safety Meetings
Excellent interpersonal skills Rv property management Strong communicator Sales and marketing Culturally-sensitive Skilled multi-tasker Creative Property Manager Self-starter Microsoft Office Detail-oriented
- Critical Thinking
- Vendor Relations
- Park Sales and Marketing
- Program Improvements
- Microsoft Office
- Collect Payments
- Grounds and Facility Inspection
- Customer Relationships
- Rental Pricing Strategies
- Customer Satisfaction
- Rent Collection
- Quality Standard Management
Accomplishments
- Managed a Rv park consisting of approximately 136 padded site's and long term rental properties.Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Over seen park without employees just me for 5months.
Additional Information
Worked for the company Newport PACIFIC a well known multi management company.
Timeline
Property Manager
Jackie's Place RV Resort
11.2023 - 07.2024
RV Park Manager
Freeport Friendly Rv
12.2022 - Current
Assistant Manager
Forest Retreat Rv Park
09.2022 - 12.2022
Floor Manager
Tour18 Golf Course
05.2010 - 10.2018
Associate Degree In Nursing - Medical Assisting
Everest University - Tampa
Diploma - High-school
Hargrave High School