Meagan Wintrow
Leesburg,FL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
3
3
years of professional experience
Work History
Advanced Medical Support Assistant
Veteran Of Affairs
10.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Promoted effective communication by serving as a reliable liaison between dentist, veterans, nurses, and administrative personnel.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Determined nature and urgency of patient requests to refer patients to appropriate vendors.
- Scheduled appointments for veterans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Pharmacy Technician
The Pharmacist
07.2021 - 10.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Associate of Arts - Early Education
Lake Sumter State College
Florida12.2016
Skills
- Patient Communication
- Patient Scheduling Abilities
- Attention to Detail
- Multitasking Capabilities
- Professionalism and Ethics
- Empathy and Compassion
- Stress Management Techniques
- Teamwork and Collaboration
- HIPAA Compliance Understanding
- Conflict Resolution Techniques
- Patient Care Coordination
- Strong Communication Abilities
- Continuous Learning Mindset
- Organizational Competence
- Adaptability and Flexibility
- Customer Service Excellence
- Patient-Focused Care
Timeline
Advanced Medical Support Assistant
Veteran Of Affairs
10.2022 - Current
Pharmacy Technician
The Pharmacist
07.2021 - 10.2022
Associate of Arts - Early Education
Lake Sumter State College
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