Meagan Catrett
West Point,MI
Summary
I am actively seeking a position where I will be able to learn as much as possible and apply my skills and background in a workplace that allows room to grow. My focus is on customer service/phlebotomy positions. I'm at my best when I'm in an organized setting and I feel that I do my best at taking the stress out of otherwise stressful situations.
Overview
10
10
years of professional experience
Work History
Customer Care/Financial Product Advisor
Synovus Bank
07.2024 - Current
- Built and maintained productive relationships with new and existing customers.
- Helped customers discover new Synovus Banking products with enthusiastic and knowledgeable support.
- Established long term customer relationships by using effective communication and active listening skills.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responds to and resolves customer inquiries and concerns in a professional way to ensure customer satisfaction and customer retention
- Served as a point of contact and information resource about accounts, cards and financial products
- Provided clarity and educated customers with inquiries in regards to pending requests, discrepancies, statement issues, card and account maintenance, check holds, overdrafts, fraudulent activity on accounts and service charges
- showing gratitude with each customer for choosing to do business with the brand
- conducting account activity research in complex inquiries and updating customer account information to ensure updated points of contact and account security
- Following up with customers, committing to time lines
- Prioritizing account security to safe keep customers accounts against fraudsters calling in/ following strict verification guidelines with each caller and staying up to date with the ever changing security policies
Guest Services/Front Desk
Great Wolf Lodge
11.2022 - 05.2023
- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to room by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc
- Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found to the housekeeping department
- Confirms guest identity for registering guests
- Maintains a safe working environment by verifying, reporting and acting in a safe manner
Commercial Parts Driver
Advanced Auto Parts
02.2018 - 06.2020
- Safely deliver parts to customers as needed
- Pick and stage parts for customer orders
- Pick up returns and cores
- Drop off weekly / monthly sales flyer
- Daily collection of credit accounts
- Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
- General stocking including truck stocking and back stock
- Basic driving and navigation ability
- Ability to use delivery board system
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems (Back stock) and store equipment
- Communicate effectively and build strong relationships with customers, peers and management
Office Manager
Columbus Counseling Associates
07.2017 - 02.2018
- Oversee day-to-day operations in an office, which includes managing appointments, overseeing financial operations, and overseeing patient care
- Being compliant with HIPAA regulations
- Maintain records of patient information and practice activities
- Supervise the building by keeping the office neat and presentable and scheduling maintenance appointments
- Oversee scheduling of patients
- Oversee and coordinate patient care, including coordinating with other healthcare providers
- Monitor the financial performance of the practice
- Manage and coordinate patient billing
- Handle all patient inquiries and complaints
- Create and maintain effective communication between staff members, patients, and other healthcare providers
- Implement policies and procedures to ensure office efficiency
- Ensure compliance with all applicable laws and regulations
Service Advisor
AutoNation Honda
08.2016 - 05.2017
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
Medical PCA
ResCare Homecare
10.2014 - 08.2016
- Assist clients with daily living activities, including, but not limited to providing assistance with personal care, light housekeeping, transporting and escorting to scheduled appointments, errands, and any extracurricular activities
- Communicate ongoing care results and updates to administrators/supervising RN
- Collaborate with clients and families for best care opportunities
- Maintain a healthy and comfortable living environment
- Taking and recording vital signs
Education
Certification in Phlebotomy -
Step One Health Agency
Columbus, Georgia03.2023
Some College (No Degree) -
Columbus Technical College
Columbus, GeorgiaGED - General Studies
Smiths Station High School
Smiths Station, Alabama08.2011
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- OneNote
- Office
- Access
- Scheduling Appointments
- Time management
- Self Starting
- Great sense of communication
- Very organized
- Fast Learner
- Proficient with problem solving
- Troubleshooting
- High call volume
- Busy schedule
- Customer relations
- Product information
- Relationship building
- Customer advising
- Product knowledge
Timeline
Customer Care/Financial Product Advisor
Synovus Bank
07.2024 - Current
Guest Services/Front Desk
Great Wolf Lodge
11.2022 - 05.2023
Commercial Parts Driver
Advanced Auto Parts
02.2018 - 06.2020
Office Manager
Columbus Counseling Associates
07.2017 - 02.2018
Service Advisor
AutoNation Honda
08.2016 - 05.2017
Medical PCA
ResCare Homecare
10.2014 - 08.2016
GED - General Studies
Smiths Station High School
Certification in Phlebotomy -
Step One Health Agency
Some College (No Degree) -
Columbus Technical College
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