Meagan Gray
Christiansburg,VA
Summary
Detail-oriented individual with exceptional communication skills and a track record of driving team performance. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Dependable and results-driven, consistently enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager of Operations
Best Buy
08.2022 - 10.2024
- Collaborated with cross-functional teams to drive customer engagement and sales growth
- Drove operational efficiency by implementing streamlined processes for receiving shipments, restocking shelves, and merchandising excellence.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Leveraged data analytics tools to monitor key performance indicators, identify areas for improvement, and develop action plans accordingly.
- Instituted employee recognition programs that boosted morale, resulting in decreased turnover rates.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Product Flow Supervisor
Best Buy
02.2018 - 08.2022
- Implemented visual merchandising strategies that enhanced the overall store appearance and increased customer interest
- Oversaw daily operations of the warehouse, ensuring smooth workflow and timely completion of tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- · Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Field Project Manager, Store Planning Division
Walmart Inc
05.2011 - 02.2018
- Supervised work of 30-40 team members, offering constructive feedback regarding work performance.
- Managed multiple projects simultaneously while maintaining attention to detail and focus on priorities.
- Contributed significantly to overall organizational growth by consistently delivering exceptional results within tight deadlines.
Customer Service Manager & Inventory Supervisor
Walmart Inc
06.2006 - 05.2011
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Optimized warehouse space utilization with effective layout planning and storage organization.
Education
BBA - Business Management
Radford University
01-2011
Southwest Virginia Governor's School
01-2008
Skills
- Operational Efficiency
- Employee Engagement
- Team Leadership
- Customer Service
- Inventory Management
- Performance monitoring
- Employee relations and conflict resolution
- MS Office
Timeline
Assistant Store Manager of Operations
Best Buy
08.2022 - 10.2024
Product Flow Supervisor
Best Buy
02.2018 - 08.2022
Field Project Manager, Store Planning Division
Walmart Inc
05.2011 - 02.2018
Customer Service Manager & Inventory Supervisor
Walmart Inc
06.2006 - 05.2011
BBA - Business Management
Radford University
Southwest Virginia Governor's School
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