Summary
Overview
Work History
Education
Skills
Experiencehighlights
Profileofqualifications
Timeline
Generic

Meagen Kittle

Portland,OR

Summary

To become a Front Office Receptionist Efficient Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning, and problem-solving abilities. Analytical and methodical professional with over 7 years of experience in the Customer service Industry.

Overview

17
17
years of professional experience

Work History

Senior Administrator

FedEx
10.2022 - Current
  • Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
  • Working with contractors to resolve package delivery issues, such as, address corrections, location conflict, or lack of delivery information.
  • Conducting route evaluations of Vehicle Service Scans to ensure that all contractors are giving the correct information for every stop that they service
  • Answering customer service phone calls with a route greeting and obtaining the tracking number to give accurate information on the statues of their package.
  • Maintaining records for all bulk package information and entering handsheets to ensure that all packages are delivered.
  • Writing emails to fellow associates to have them facilitate corrections on packages.
  • Working with Excel spreadsheets to keep records of packages that need follow up if they have been incorrectly delivered or need to have information correct to be able to get the package to the correct location.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Package Handler

FedEx
04.2021 - 10.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Driver/Delivery

Uber
01.2016 - 01.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Managed 15-25 ride share and food orders in a 4-6 hours shift

Sales Floor Associate

TJ MAXX
10.2017 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, and engage customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.

Sales Associate

Target Store
01.2010 - 01.2013
  • Respond to customer needs at the register, or on the phone
  • Have general knowledge of store and where items are located
  • Answer Phones using a multi-line system, schedule employees for shifts, organize the clothing department and help organize endcaps
  • Inventory stockroom and shelves, order the items needed to function as a store
  • Keep the store clean and isles safe always.

Service Receptionist

DCH Dealership
01.2008 - 01.2009
  • Answered a multi-line phone and helped customers get scheduled for service repair
  • Input money transactions onto Excel Spreadsheet
  • Count money at end of shift and deposit money into safe.
  • File customer paperwork and organize files
  • Check out customers after their cars were serviced
  • Facilitate rides for customers if they chose to leave the dealership.

Education

Bachelors of Healthcare Management - Healthcare Administration

Colorado Technical University
Colorado Springs, CO
04.2024

AA Degree For Healthcare Administration - Healthcare Administration

Colorado Technical University
Online
01.2022

Medical Billing And Coding Certificate -

Carrington College
Portland, OR
11.2019

High School Diploma -

Murrieta Valley High School
Murrieta, CA
06.2003

Skills

  • Office Management
  • Process Improvements
  • Recordkeeping requirements
  • Systems Management
  • Customer Service
  • Administrative Support

Experiencehighlights

  • TJ MAXX, 10/01/17, Present, Sales Floor Associate, Respond to customer needs at the register, or on the phone., Have general knowledge of store and where items are located., Responsible for till accuracy at the end of each shift., Managed small projects including displays unsupervised.
  • Uber, 01/01/16, Present, Driver/Delivery, Customer service focused driver., Maintain a clean car, tailoring to the needs of each individual passenger., Fill food orders and verify the order for accuracy; deliver in a timely manner to customers.
  • DCH Dealership, 01/01/08, 2009, Service Receptionist, Answered a multi-line phone and helped customers get scheduled for service repair., Input money transactions into an Excel Spreadsheet., Count the money at the end of the night and drop it in to a safe., File customer paperwork and organize files., Check out customers after their cars were serviced., Facilitate a ride if the customer chose to leave the dealership.
  • Target Store, 2010, 2013, Sales Associate, Respond to customer needs at the register, or on the phone., Have general knowledge of store and where items are located., Answer Phones using a multi-line system, schedule employees for shifts, organize the clothing department and help organize endcaps., Inventory stockroom and shelves, order the items needed to function as a store., Keep the store clean and isles safe always.

Profileofqualifications

  • Go getter who is willing to do the hard work to make the system work well.
  • Qualifications include:
  • Cash Register
  • Paperwork Organization
  • Paperwork Distribution
  • Trained new employees
  • Excel Knowledge
  • Prepared Daily Deposits
  • Driver and Delivery
  • Operated a 4 Line Phone
  • Cashier
  • GPS ability and map reading

Timeline

Senior Administrator

FedEx
10.2022 - Current

Package Handler

FedEx
04.2021 - 10.2022

Sales Floor Associate

TJ MAXX
10.2017 - 12.2021

Driver/Delivery

Uber
01.2016 - 01.2022

Sales Associate

Target Store
01.2010 - 01.2013

Service Receptionist

DCH Dealership
01.2008 - 01.2009

Bachelors of Healthcare Management - Healthcare Administration

Colorado Technical University

AA Degree For Healthcare Administration - Healthcare Administration

Colorado Technical University

Medical Billing And Coding Certificate -

Carrington College

High School Diploma -

Murrieta Valley High School
Meagen Kittle