Meagen Riel
Fond Du Lac,WI
Summary
Driven and results-oriented professional with experience at Spectrum. Proficient in Field Service Management (FSM), CSG/ICOMS (billing system) and MS Office. Demonstrated success in improving customer satisfaction through critical thinking and problem-solving abilities. Highly skilled in collaborating with teams to exceed operational standards and willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RSC Rep III
Spectrum
01.2023 - Current
- Proficiently used computer software programs such as MS Office, Excel, Remedy, Smart, Field Service Management (FSM) and CSG/ICOMS to facilitate maximum productivity
- Assisted in High Split Routing Project
- Routed 200+ technicians per day
- Assisted in training new hires and offered ongoing support to help them reach their full potential
- Resolved escalations from customers quickly and professionally to restore customer confidence & prevent ECAFS
- Implemented analytical skills to manage technician movement and navigate field service management
- Collaborated with cross-functional teams to ensure customer satisfaction
- Monitored routes and locations to meet goals
- Performed regular safety checks on technicians
Office Manager
Langenfeld Plumbing
01.2010 - 01.2018
- Managed day to day operations of office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping.
- Managed and motivated 11 employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Implemented innovative marketing campaigns that boosted awareness and generated significant sales.
- Established team priorities, maintained schedules and monitored performance.
Assembly Tech II/Floater
Mercury Marine/Brunswick
01.2018 - 06.2022
- Streamlined communication between team members and leadership, fostering collaborative environment for project success
- Assisted in training new employees on proper engine assembly procedures and safety protocols.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Adhered strictly to all necessary compliance regulations regarding assembly procedures
- Improved product quality with meticulous attention to detail during assembly processes.
- Enhanced engine assembly efficiency by streamlining processes and reducing production time.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across organization.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the engine assembly process over time.
Stacker Operator
International Paper
07.2022 - 01.2023
- Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
- Operated stacker machines for smooth product flow and improved overall output.
- Collaborated with team members to optimize workflow, enhancing productivity levels.
- Coordinated with supervisors to develop more efficient stacking patterns for various product types.
- Reduced downtime through regular preventive maintenance checks on machinery.
- Safely operated heavy machinery such as forklifts and pallet jacks when necessary, further streamlining material movement throughout facility.
- Maintained open communication lines with coworkers and management to ensure smooth operations at all times.
Education
High School Diploma -
Holmen High School
Holmen, WI01.2008
Skills
- Field Service Management (FSM) expertise
- CSG/ICOMS (billing system) expertise
- Work Load Admin/Trouble Call Reduction team member
- VoIP knowledge
- Various Process knowledge for resolving issues prior to customer installation to assist in a smooth customer transition
- Advanced Microsoft Excel and MS Word
- Cross-Functional Team Development
- Empathy and Compassion Display
- Data Analysis
- Creative solutions
- Clear communication skills
- Data entry proficiency
Certification
- RSC I-II NCTI Progression
- RSC II-III NCTI Progression
- RSC III-IV NCTI Progression
Accomplishments
- Advanced to Work Load Admin/Trouble Call Reduction specialty team
- Assisted in High Split Routing Project
- Lead weekly team huddle
- Perfect Attendance Award
Timeline
RSC Rep III
Spectrum
01.2023 - Current
Stacker Operator
International Paper
07.2022 - 01.2023
Assembly Tech II/Floater
Mercury Marine/Brunswick
01.2018 - 06.2022
Office Manager
Langenfeld Plumbing
01.2010 - 01.2018
High School Diploma -
Holmen High School