Meagen Rodriguez
LaPorte,IN
Summary
Skilled in forklift operation and committed to safety, I effectively managed inventory and trained new employees, enhancing operational efficiency and team performance. I am well versed in weight limits and proper weight distribution in semi-trailers and on flatbeds.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Otech
Rolling Prairie, IN
04.2024 - 07.2024
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
Shipping and Receiving/ Material Handler
Edcoat
New Carlisle, IN
09.2020 - 07.2023
- Maintained a safe work environment by following proper safety protocols.
- Kept storage areas organized, clean, and secure to protect the material and ensure safety for pedestrians within the facility
- Operated forklifts and overhead crane to load and unload semi trailers and flatbeds
- Used hand-held scanners and physical logs to accurately track inventory
- Read shipping orders and requisitions to pick and stage outgoing loads
- Transported inventory items from production lines to appropriate locations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
B Operator
Unifrax
New Carlisle, IN
03.2018 - 04.2020
- Operated various production lines.
- Constantly monitored weights and verified proper labeling on each production item and pallet
- Properly palletized finished products.
- Performed utility duties: Moved, wrapped and staged finished pallets. Using forklift and automatic stretch wrappers
- Performed recycling duties. Loading materials to be recycled with front loader.
- Changed outdoor dust collection bags with forklift in all weather conditions.
- Stocked lines with proper sized pallets, bags, boxes, labels, ink and pallet reports.
Customer Service Representative
Liberty Mutual
Mishawaka, IN
09.2000 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Diploma -
New Prairie High School
New Carlisle, IN05.1990
Skills
- Shipping and Receiving
- Forklift and overhead crane operation
- Accurate record keeping
- Attention to detail
- Safety conscious
- Team player
- Excellent time management
Accomplishments
Top performer in regards to pulling and staging outgoing loads.
Certification
Forklift and overhead crane
Timeline
Quality Control Inspector
Otech
04.2024 - 07.2024
Shipping and Receiving/ Material Handler
Edcoat
09.2020 - 07.2023
B Operator
Unifrax
03.2018 - 04.2020
Customer Service Representative
Liberty Mutual
09.2000 - 03.2018
Diploma -
New Prairie High School