Meaghan August
Albany,NY
Overview
6
6
years of professional experience
Work History
Sales Manager
Northeastern Fine Jewelry
Albany, NY
01.2023 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Sales Associate
Northeastern Fine Jewelry
Albany, NY
11.2018 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Medical Assisting - Medical Assisting
Fulton-Montgomery Community College
Johnstown, NY06-2013
High School Diploma -
Amsterdam High School
Amsterdam, NY06-2013
Skills
- Sales Reporting
- Lead Generation
- Key account development
- Performance Management
- Strategic Planning
- Staff Management
- Profitability Optimization
- Client Relationship Management
- Sales operation
- Sales Tracking
- Sales team training
- Sales Planning
- Sales Presentations
- Extensive personal network
- Exceptional multi-tasker
- Sales processes
- Goal Setting
- Exceeds sales goals
- Relationship Building
- Resolution-oriented
Affiliations
- Avid home chef currently curating my own cookbook
Accomplishments
- Board of Directors member for the Albany Executives Association 2024
References
References available upon request.
Timeline
Sales Manager
Northeastern Fine Jewelry
01.2023 - Current
Sales Associate
Northeastern Fine Jewelry
11.2018 - 01.2023
Medical Assisting - Medical Assisting
Fulton-Montgomery Community College
High School Diploma -
Amsterdam High School