Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meaghan Breitenstine

BERLIN

Summary

A highly organized, detail oriented and dependable Office Manager, Sales and Service Coordinator and Administrator all in one. Successful at managing multiple priorities with a positive attitude. Always willing and able to take on added responsibilities to meet expectations. I thrive in settings where I can leverage my ability to manage several tasks at once, I can balance multiple assignments, delivering results while maintaining a high level of accuracy and attention to detail.

Overview

4
4
years of professional experience

Work History

Office Manager

Service Experts
02.2021 - Current
  • Oversee daily operations of the office, ensuring a smooth workflow for efficient standard operating procedures.
  • Coordinate schedules, meetings, and communications between different departments within the center.
  • Implement office policies and procedures to enhance productivity and ensure compliance with company standards procedures.
  • Manage office budget, supplies and optimizing costs.
  • Established performance goals for employees and provided feedback on methods for reaching daily milestones.
  • Manage team schedule to meet ongoing customer demand and seasonal spikes.
  • Manage the oversight of spiff submissions to ensure accuracy and compliance with guidelines
  • Ensure that Customer Service Specialists are effectively processing membership renewals notifications and mailing renewals to all members.
  • Monitors Customer Service Specialists on booking rates, call volumes and service levels
  • Verify all jobs have had permits pulled and all permits have been filed accordingly

Sales and Service Coordinator

Service Experts
02.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Ensure calls are scheduled and dispatched in accordance with company expectations for service call response time and maintenance obligations.
  • Verify technician’s time and cost at the completion of each job.
  • Dispatch technicians in a timely manner to minimize technician downtime.
  • Assigns sales leads to the Residential Sales Consultants and debriefs all jobs.
  • Coordinated schedules for coverage of daily workload and adjusted quickly to incoming demands.
  • Collaborates closely with the Customer Service Specialist team to ensure all jobs are accurately scheduled and schedule capacity has been met.

Administrator

Service Experts
02.2021 - Current
  • Handled sensitive information by also maintaining strict confidentiality at all times as required by company policy.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Follows SOX procedures
  • Responsible for managing and receiving all purchase orders from vendors.
  • Accountable for timely closure of center jobs to ensure efficiency.

Education

No Degree - Certified Nursing Assistant

Camden County College
Blackwood, NJ
04-2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Administrative support
  • Payroll processing
  • Account reconciliation
  • Staff management
  • Employee supervision
  • Employee training
  • Training and coaching
  • Staff training
  • Team bonding

Timeline

Office Manager

Service Experts
02.2021 - Current

Sales and Service Coordinator

Service Experts
02.2021 - Current

Administrator

Service Experts
02.2021 - Current

No Degree - Certified Nursing Assistant

Camden County College

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