Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Interests
Timeline
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Meaghan Caldwell

Lakeland,FL

Summary

Creative team leader offering 15 years experience providing excellent service to high volume guests at Walt Disney World concepts. Bachelor's degree in Organizational Leadership which offers an innovative leader who identifies issues, analyzes opportunities, communicates a vision, and leads by example. Versatile, quick learner with exceptional communication and multi-tasking ability. Master's Degree in Data Science to be completed in February of 2025. Proven success providing high-quality customer service in fast-paced, high-stress environments with an emphasis on successful conflict resolution. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

16
16
years of professional experience

Work History

Server Trainer

The Walt Disney Company
05.2019 - Current
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Managed customer relations and customer service through daily communication and interaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Operated in dynamic, high-volume environments to provide skilled assistance
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

Bartender Trainer

Landry's Inc. at Walt Disney World
09.2008 - 05.2019
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Recruited and trained bartenders and barbacks for various special events
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Attended regular training sessions to stay updated on new products or trends.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.

Education

Master of Science - Data Science

Bellevue University
Bellevue, NE
02.2025

Bachelor of Arts - Organizational Leadership

University of Massachusetts
12.2023

High School Diploma -

Owen J. Roberts High School
2001

Skills

  • Highly reliable and driven
  • Clear and effective communication skills
  • Self-direction
  • Interpersonal skills
  • Sales expertise
  • Positive and Professional
  • Performance Improvement
  • Team Building
  • Computer Literacy
  • Labor Agreements
  • Recruitment
  • Effective Planning
  • Conflict Management

Accomplishments

  • Won "Employee of the Month " Award for excellent customer service.
  • Team leader of the 'Guest Service Action Team' ensuring that the company was always evolving in ways to satisfy guests at our restaurants, and going above and beyond in customer satisfaction.
  • Recognized for displaying safety, efficiency. and courtesy in the workplace.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programs

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Interests

Cooking

Football

Basketball

Hiking

Travel

Computer Science

Coding

Timeline

Server Trainer

The Walt Disney Company
05.2019 - Current

Bartender Trainer

Landry's Inc. at Walt Disney World
09.2008 - 05.2019

Master of Science - Data Science

Bellevue University

Bachelor of Arts - Organizational Leadership

University of Massachusetts

High School Diploma -

Owen J. Roberts High School

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Meaghan Caldwell