Meaghan Davis
Phenix City
Summary
Accomplished professional with a proven track record at Russell County Sheriff Department, adept in conflict resolution and data management. Excelled in high-stress decision-making, ensuring safety and efficiency. Skilled in both customer relations and dispatch software, I significantly improved operational workflows and data accuracy, fostering professional relationships and enhancing service delivery.
Overview
15
15
years of professional experience
Work History
Dispatcher
Russell County Sheriff Department
Phenix City, AL
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Correctional Officer
Muscogee County Sheriff's Office
Columbus, GA
12.2019 - 06.2023
Correctional Officer
Russell County Sheriff Department
Phenix City, AL
01.2013 - 12.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Assistant Manager
Papa John's Pizza
Phenix City, AL
10.2009 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
- Prioritizing calls
- Customer relations
- Updating logs
- Route planning
- Customer relationship management
- Incident reporting
- Conflict resolution
- Database management
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Critical thinker
Timeline
Dispatcher
Russell County Sheriff Department
06.2023 - Current
Correctional Officer
Muscogee County Sheriff's Office
12.2019 - 06.2023
Correctional Officer
Russell County Sheriff Department
01.2013 - 12.2019
Assistant Manager
Papa John's Pizza
10.2009 - 01.2013
High School Diploma -
Smiths Station High School