Meaghan Davis
Phenix City
Summary
Accomplished professional with a proven track record at Russell County Sheriff Department, adept in conflict resolution and data management. Excelled in high-stress decision-making, ensuring safety and efficiency. Skilled in both customer relations and dispatch software, I significantly improved operational workflows and data accuracy, fostering professional relationships and enhancing service delivery.
Overview
15
15
years of professional experience
Work History
Dispatcher
Russell County Sheriff Department
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Correctional Officer
Muscogee County Sheriff's Office
12.2019 - 06.2023
Correctional Officer
Russell County Sheriff Department
01.2013 - 12.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Assistant Manager
Papa John's Pizza
10.2009 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
- Prioritizing calls
- Customer relations
- Updating logs
- Route planning
- Customer relationship management
- Incident reporting
- Conflict resolution
- Database management
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Critical thinker
Timeline
Dispatcher
Russell County Sheriff Department
06.2023 - Current
Correctional Officer
Muscogee County Sheriff's Office
12.2019 - 06.2023
Correctional Officer
Russell County Sheriff Department
01.2013 - 12.2019
Assistant Manager
Papa John's Pizza
10.2009 - 01.2013
High School Diploma -
Smiths Station High School
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