Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meaghan Drozd

Kent

Summary

Dynamic sales associate with proven expertise at The Premier Collection, excelling in customer service and relationship building. Adept at utilizing CRM software to enhance lead generation and product knowledge, consistently achieving sales goals while fostering strong client connections. Recognized for outstanding communication and problem-solving skills in fast-paced environments. Thorough and passionate about product knowledge. Outgoing and tenacious with a passion for animals and people alike.

Overview

9
9
years of professional experience

Work History

Sales Associate

The Premier Collection- Volvo Cars Danbury
05.2022 - Current
  • Greeting clients and having exploratory interviews to decipher which product will interest them most
  • Regularly studying new product features and maintaining current product knowledge
  • Using a CRM software to keep track of leads and to generate new business
  • Studying and maintaining a wealth of brand history and knowledge to share with clients to enhance the brand reputation
  • Performing a needs assessment with every client to find out which product will best suit their needs and lifestyle
  • Providing clients with competitive quotes while still holding value and confidence in our product
  • Answering any questions a client may have about our pricing thoroughly, and with transparency
  • Maintaining a proper amount of client communication during the sales process and providing clients with regular updates on special orders or locates.
  • Communicating with insurance companies on client's behalf to get proper documentation and proof of insurance
  • Following a strict protocol once a deal is closed to ensure that each deal has correct documentation and is prepared for the accounting department to process.
  • Maintaining a strong client relationship well after a transaction to ensure customer retention and provide excellent customer service.



Veterinary Technician

Pound Ridge Veterinary Center
01.2020 - 11.2021
  • Checking in patients upon arriving to their scheduled appointment and thoroughly recording patient information and symptoms
  • Administered vaccinations and medications to ensure optimal health of animals.
  • Assisted veterinarians during surgical procedures, maintaining sterile environments and organizing instruments.
  • Educated pet owners on post-operative care and preventive health measures for animals.
  • Monitored vital signs and behavior of patients to assess recovery progress effectively.
  • Collaborated with coworkers to streamline clinic operations and improve patient flow.
  • Conducted routine laboratory tests, ensuring accurate results for timely diagnosis and treatment plans.
  • Completed patient charts with swiftness and accuracy
  • Restocking patient exam rooms to ensure that Veterinarians have the proper necessities to perform exams and minor procedures
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Veterinary Technician

Fairfield Equine Associates
01.2019 - 01.2020
  • Performed in-clinic tasks such as re-stocking surgical supplies, bandage material and medications, ensuring that all supplies is easily accessible to veterinarians.
  • Mucked stalls, and assured that patients stayed clean and groomed during their stay
  • Performed scheduled patient rounds which included taking vitals, administering medications, and taking blood when necessary
  • Using hospital and veterinarian management software to accurately record vital signs and complete patient charts
  • Placed and sutured Intravenous catheters in patients upon hospital arrival to prepare for fluid administration
  • Dressed wounds and replaced bandage material when necessary
  • Prepared patients for procedures by clipping and sterilizing the surgical site as well as assisting in handing off necessary instruments
  • Cleaned and sterilized instruments following procedures
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Worked alongside head veterinarian with a focus in sports medicine out in the field
  • Restrained patients out in the field during exams to ensure veterinarians safety
  • Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
  • Kept organized records of patient's medical history and procedure history
  • Assisting head veterinarian with joint flexion exams
  • Sedated patients for joint injections according to Veterinarian's instructions.
  • Prepped and sterilized injection sites prior to joint injections
  • Traveled regularly with head veterinarian to treat patients with sports related injuries all around the country

Veterinary Technician

New England Equine Practice
01.2017 - 01.2020
  • Administered vaccinations and medications to ensure optimal health of animals.
  • Collaborated with team members to streamline clinic operations and improve patient flow.
  • Managed inventory of medical supplies, reducing waste through efficient ordering practices.
  • Restrained horses during exams to ensure veterinarians safety
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Performed client rounds when necessary
  • Ensuring all patients stay clean during hospital stay
  • Monitored fluid administration
  • Riding horses/patients for lameness exams

Education

Associate of Science - Veterinary Technology

Mercy College
Dobbs Ferry, NY
06-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Sales expertise
  • Product knowledge

Timeline

Sales Associate

The Premier Collection- Volvo Cars Danbury
05.2022 - Current

Veterinary Technician

Pound Ridge Veterinary Center
01.2020 - 11.2021

Veterinary Technician

Fairfield Equine Associates
01.2019 - 01.2020

Veterinary Technician

New England Equine Practice
01.2017 - 01.2020

Associate of Science - Veterinary Technology

Mercy College

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