Meaghan Johnson
Denver,CO
Summary
Highly skilled Field Training Manager with comprehensive background in training program development and implementation. Strengths include strong leadership capabilities, ability to manage diverse teams, and adaptability to changing business needs. Demonstrated success in enhancing employee performance through innovative training strategies. Previous roles have seen significant improvements in staff competency levels and operational efficiency due to effective training programs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Operations Consultant
Mcdonalds
05.2024 - Current
- Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards
- Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
- Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards
- Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise
- Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees
- Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.
- Delivery, Drive-Thru, Digital, etc.)
- Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions
- Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results
National Field Training & New Restaurant Opening Manager
Noodles & Co
01.2015 - 05.2024
- Responsible for designing, implementing, and overseeing on-the-ground training programs for new employees and ensuring they acquire the necessary skills and knowledge to perform their roles effectively, while closely monitoring their progress and providing ongoing support and feedback to achieve company standards
- Identify training needs within the field team by analyzing performance gaps, conducting assessments, and collaborating with field managers to understand specific requirements
- Design comprehensive training programs tailored to the field role, including both theoretical knowledge and practical skills development, ensuring alignment with company objectives
- Recruit, train, and manage a team of field training specialists responsible for delivering on-the-job training to new employees
- Conduct hands-on training sessions in various field locations, covering product knowledge, operational procedures, guest service standards, and compliance requirements
- Regularly assess trainee progress through observation, feedback sessions, and performance evaluations, identifying areas for improvement and providing targeted coaching
- Offer ongoing support and guidance to trainees, addressing challenges and facilitating their adaptation to the field role
- Ensure all training activities adhere to company policies, regulatory standards, and safety guidelines
- Track key training metrics, generate reports on trainee performance, and identify areas for program optimization
- Foster strong relationships with field leaders to ensure alignment between training objectives and operational needs
Training General Manager
Noodles & Co
01.2010 - 01.2015
- Supervised and coordinated daily operational activities for the restaurant.
- Ensuring guest satisfaction
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
- Trained
Education
Some College (No Degree) - Business Management
Community College of Denver
Denver, COSkills
- Training and coaching
- Employee development
- Process evaluation and enhancement
- Adaptive learning
- Change management
- Training solutions development
Certification
- ServeSafe Certified
Timeline
Field Operations Consultant
Mcdonalds
05.2024 - Current
National Field Training & New Restaurant Opening Manager
Noodles & Co
01.2015 - 05.2024
Training General Manager
Noodles & Co
01.2010 - 01.2015
Some College (No Degree) - Business Management
Community College of Denver
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